Bad
Based on 325 reviews
Echelon Fitness1.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a global fitness company dedicated to inspiring and motivating healthy living through state-of-the-art technology and applications, immersive content, and cutting edge entertainment while always engaging our member-based community.Echelon’s wide variety and high quality connective fitness equipment allow people to workout in their own space, in their own time and in their own way by delivering a community to inspire you, classes to challenge you, and instructors to motivate you. Experience connected home fitness unlike ever before with Echelon.
Echelon Fitness (echelonfit.com) has 325 customer reviews on Folks Told, with an average rating of 1.9 out of 5.
325 approved reviews, newest moderated first
Elke F.
Have really enjoyed my Echelon Fitness bike. I have the app as well and have used it to do more strength training and yoga related routines. The one small issue I had setting up my account was resolved immediately. I love the bike and have been super pleased with all the classes so far!
Alan
1) Rowing machine arrived with a faulty video display arm (it won't lock into place). We purchased it online and Echelon support shrugged and told us to return it. Styrofoam packaging was mostly cracked and shipping it back was costly and annoying. 2) the monthly fitness app plan is FAR too costly: $40/month?! I can join a gym with far more equipment options for that amount. $10-$15/month would be more reasonable
Rita H.
Pros: Echelon has good customer service and contacted me via phone and email to make sure I was satisfied with my shoe order. Cons: I’m concerned I may not be able to use the shoes properly since I only have the pedals with toe cages. Are there separate pedals for the shoes? If so they were not delivered with my bike. I have had issues with the on deck deliveries out of Memphis who did not put my bike together properly. My knees bump the handlebars when I stand and I am not able to raise up the handlebars because of how they were installed. I am also not able to roll the bike around on the floor. They also threw away my apparel gift card. Other than that, I love the Echelon classes and purchased from this company based on reviews and sponsorship of The Blaze.
Sam W.
Prompt service at a reasonable cost.
Tom R.
I was unable to use the month of service I purchased. I would like to use echelon, but I am hesitant it will work properly
Reply from Echelon FitnessMay 19, 2026
HI Tom, We’re sorry to hear you were unable to use your membership. After reviewing your account, we can see the membership was never activated, which is why no content was visible. Our support team did advise that activation was required when you contacted them, however at the time you requested cancellation instead. We’d still love for you to experience the platform properly, so we can add the 30 days back onto your account for you to activate and use whenever you’re ready. Our support team will be in touch to organize this for you. Kind regards, Echelon Fit
James P.
It doesn't do the regular update ever.
Reply from Echelon FitnessMay 12, 2026
Hi James, Sorry to hear you’re having trouble with updates. Please reach out to our customer service team who will be happy to help you with this. You can reach them here: https://support.echelonfit.com/new Kind regards, Echelon Fitness
Heather H.
Never received so I can’t review
Reply from Echelon FitnessMay 12, 2026
Hi Heather, We're sorry to hear you’ve not been able to locate your order. We can see the order shows as delivered on the tracking provided. We’d recommend checking with neighbours, any safe places around the property, or your local delivery depot in case the parcel was left there. If you’re still unable to locate it, please contact our support team with your order details and we’ll be happy to look into this further for you. You can reach us here: https://support.echelonfit.com/new Kind regards, Echelon Fitness
Joslyn B.
I never received the fit pass I paid for. When I go on the app I don’t have access to any classes
Reply from Echelon FitnessMay 12, 2026
Hi Joslyn, I’m sorry to hear about the confusion here. We’ve checked the account and can see that your FitPass membership was purchased as an additional user under another account. At the moment, the membership has been assigned to the primary account holder rather than your profile, which is why you’re unable to access classes in the app. Our team can help get this corrected for you. Please contact us directly via https://support.echelonfit.com/new with the email address linked to your profile and we’ll work to have the membership reassigned as quickly as possible. We apologize for the inconvenience caused and appreciate you bringing this to our attention.
