Echelon FitnessReviews of echelonfit.com

We wanted to buy an Eschelon Stride 6s-10 treadmill. Hubby and I are well into our senior years, so I called their sales center to ask about having it set up in our home. Salesperson was far less than minimally helpful, as well as difficult to understand. She basically said I could choose that option on the website when I ordered. Okay. Went to the website & tried to order. Every time I tried to put it in a cart, a page for a premium membership came up. We did not want a membership. But when I cancelled the membership, the entire order was cancelled. So, I tried their 'bot help. Finally got it to agree to transfer me to a live agent. Then waited on hold for 30 minutes before giving up and ordering a treadmill from a different company! PS: This is one of only 2 bad reviews I've ever written. I much prefer writing good ones.

Terrible customer service/ back office. I purchased a Echelon bike last year, and since had issues with the wire that connects to the monitor and now the crank arm. I must have contacted them at least 30+ times over the last year and the only response I get is that the warehouse are waiting for the item to be restocked. For how long will this continue? Do they even have a descent logistical process? They can focus on the marketing of selling the product but the customer service both via email and phone are poor and unprofessional. I am totally appauled with the service and have requested my money back but they will not but instead increase my membership to keep me (with a broken bike?!). I've requested their complaints email/ number but they will not give this (or don't have one). Does anyone have this? Be aware of this and recommend not to buy anything from them!

Avoid buying from Echelon at all costs! 7 months and 3 different ellipticals, none that have ever worked. And they are still selling them! Buyer beware! We purchased an Elliptical in October 2023 along with the delivery & set up. That machine never worked. Dozens of calls and emails later as well as troubleshooting with their IT for a few hours, and they had the defective machine picked up, replaced and set-up with a 2nd machine. The 2nd machine didn't work either. Dozens of emails and numerous phone calls later and they have the 2nd defective machine removed, and replaced and set up with a 3rd machine. The 3rd machine does not work either. Dozens of emails, several phone calls and another marathon troubleshooting session with their IT, and still no working machine. I filed formal complaints with the FTC and the NV Attorney General, which I let Echelon know that I did yesterday. Now, today, they are finally taking me seriously after several dozen hours of back and forth with them and the delivery/set-up company over the past 7 months. They finally stated the elliptical machines do not work and there is no fix. They said the only option at this time is a refund and returning the 3rd defective machine. Yet, they are still selling the elliptical 8S on their website as well as at least 11 other websites that I found. This is fraud at its finest people. They continue to knowingly sell ellipticals that do not work! DO NOT BUY ANYTHING FROM THEM!

Wow! For the past several months my bike would crash partially through a live workout. This is very frustrating because it is hard enough for me to get the motivation to ride and even more frustrating when I am doing something good for my body and everything shuts down. This simply becomes a huge waste of time and effort. I have been back and forth with Yavor in tech support over a dozen times over the past 7 months to no avail. I am told every single time to be patient and they are working on a solution. Last year I paid for a 3 year renewal that is worth nothing currently. Patience, patience, patience I am told time and time again. My bike is currently a very heavy piece of garbage. I turned it on today (after forgetting about it for the last month since it don't operate correctly) and it won't even load to a screen. I emailed them again today and will probably receive the "please be patient" response. If you are going to purchase an Echelon product please realize that they will not stand by their equipment. I guess it would be a great gag gift to send to someone. Once they start to get in the groove of working out the bike will magically stop working. The first bike I had broke before a year (Their was a cord hanging out of the flywheel). This one is failing in a completely different fashion. Please heed all these reviews if you are even contemplating a fitness bike. I know Peleton is more expensive, but maybe you get what you pay for.

Awful. What an absolute waste of money. Purchased a £1000 bike, spent the time to build the equipment and now it won’t even update the software. Every time I try and update it takes me back to the same screen. Just to make matters worse, I’ve looked at their own Echelon forum and there are multiple users who have purchased this bike with the same issue! They all mention having to contact Customer Service and that Echelon are aware of the issue. You spend this amount of money to be met with problems straight away? It shall be returned by Monday. No thank you.

The worst customer service I have seen in a long time. It has been 3 weeks with no order confirmation, shipping info or response from support about my order. Feels like I have been scammed.

I am beyond frustrated with Echelon. I have an Echelon Connect 5XS bike. It was great at first, however, I have been having issues since February 2024 with the bike not updating. The update apparently fixes issues with the classes being in complete silence. I have been contacting Echelon customer service on a regular basis since February and they have been zero help. I keep getting told they are working on it and to keep trying periodically to update it. Meanwhile, I’ve already prepaid for a two year membership I cannot use because the bike is useless without the update. Extremely poor customer service, and I wouldn’t recommend buying any of their products. On May 20, 2024 after writing a bad review about the Echelon, I finally received some useful customer service. The response from Echelon resolved my issues. Thank you.

In December 2023, I placed an order with your company. Despite multiple follow-ups and inquiries, the delivery was significantly delayed, and I did not receive the product until May 2024. To my dismay, upon receiving the product, it was found to be non-functional. Since then, I have been in constant communication with your help desk, raising multiple complaints and requesting a resolution. Unfortunately, each interaction has only led to frustration, as no effective solution has been provided to date. As of today, there has been no follow up or status update relating to my complaint and I am looking into sending it a complaint with the FTC's Bureau of Consumer Protection to understand what my options are as this is unacceptable to be waiting 6 months for a paid product.