Excellent
Based on 7,978 reviews
eCosmetics.com4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Looking for eCosmetics Reviews - Is eCosmetics.com legit?Our Mission is to provide our customers with fast, convenient delivery, outstanding customer service, and GREAT prices on the top high-end labels and hard-to-find beauty products on the market.Founded in 2019, eCosmetics.com℠ was created to offer the most popular products, best brands, and fresh new finds you love, all without ever having to leave the comfort of your home. On top of amazing pricing and stellar customer service, we deliver the products and savings directly to your door. At eCosmetics.com℠, we promise to deliver a positive shopping experience by putting you, our customer, at the forefront of all we do.
eCosmetics.com (ecosmetics.com) has 7,978 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
7,978 approved reviews, newest moderated first
Kevin V.
Great process good products and good customer service
Reply from eCosmetics.comApr 10, 2026
Thank you so much for the 5-star review! We’re delighted to hear that you had a great experience with our process, products, and customer service. Your support truly means a lot to us, and we’re so glad we could meet your expectations. We look forward to serving you again soon!
Kevin
PLEASE avoid ordering with this company. I placed an order 5 days ago, this afternoon, I receive an email “Thank you for contacting us. Your order has been cancelled as requested, and I have provided a copy of the cancellation below”. I NEVER requested a cancelation. Better yet, I’ve been waiting a whole business week to have it sent out! So I call, the representative tells me “due to high demand of this item, we accidentally oversold and cannot fulfill the order”. So why did you not say that in the email? Why did you put the blame on me? And it took you 5 days to tell me that? So I wasted 5 days waiting for you to tell me that, now I have to wait for the money to return, order it again from somewhere else, and then hopefully receive it within 2 weeks. Please stick with the trusted sites like fragrancenet and theperfumespot. Never had anything like this happen there
Reply from eCosmetics.comApr 10, 2026
We’re very sorry to hear about your experience and any frustration caused by the cancellation of your order. This is not the level of service we aim to provide. A member of our team has reached out to you directly via email to further assist and help resolve this matter. Please feel free to respond at your convenience. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.
ADB
I ordered the bundle that the influencer talked about, but, also wanted the hair spray she used. I couldn't find it, so I ordered it from another site.
Reply from eCosmetics.comApr 10, 2026
Thank you so much for your feedback. We’re sorry to hear that you had difficulty finding the hairspray you were looking for. We are always working to improve our product availability and overall shopping experience, and we hope to better serve you in the future. A representative has reached out to assist you further. Please feel free to contact us as well. We are open Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.
Caroline
I was very disappointed, so many items I wanted to order were out of stock.
Reply from eCosmetics.comApr 10, 2026
Thank you for your feedback. We’re really sorry to hear about your experience. We understand how frustrating it can be when items you’re interested in are out of stock. We make every effort to ensure the merchandise on our site is available; however, due to high demand, some items may sell out quickly. If there is an item currently out of stock, you can always sign up for our inventory notification list. Simply enter your email on the product page and click “Alert me,” and you’ll be notified as soon as it’s back in stock. One of our representatives has already reached out to you to assist further. Our Customer Care team is available Monday through Friday from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.
Kylie F.
great prices!!!
Reply from eCosmetics.comApr 10, 2026
We truly appreciate your 5-star review! We’re so glad you’re happy with our great prices. We hope you enjoy your order, and we look forward to welcoming you back for your next purchase soon!
Joanna Starczewski L.
Difficult to figure out how to move from cart to checkout
Reply from eCosmetics.comApr 10, 2026
Thank you for your feedback. We are sorry to hear you had difficulty navigating from the cart to checkout. We are constantly striving to improve and provide the best possible service for our customers. We understand how important a smooth and easy ordering experience is, and we are always here and happy to help if you ever need assistance placing an order or run into any issues. Our customer care representatives are available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.
Jackeline C.
Porque me lo mandarin por usps
Reply from eCosmetics.comApr 10, 2026
Thank you for bringing this to our attention. We apologize for any inconvenience. According to the tracking details USPS initiated a "Return to Sender" due to an insufficient address. A customer care representative has reached out to provide further assistance. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.
Lisa S.
I didn't like it didn't give an approximate delivery date with or without expedited delivery. My 1st time ordering. I need it by a certain time, still don't know when I'm going to get it!
Reply from eCosmetics.comApr 10, 2026
Thank you for your feedback. Our shipping timeframes can be found on our website under “Shipping & Delivery”, or under “Shipping” in our FAQ section. Our standard shipping is an estimated 2-8 business days, and our expedited shipping is an estimated 2-4 business days. Upon looking into your order details, your order was placed with expedited shipping and is on its way to you with an estimated delivery date of 4/13. One of our representatives has reached out to you directly to provide further details. If you need to reach us, our Customer Care representatives are available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday. We are available via chat, email, or phone. We look forward to you receiving your order!
