Reply from eddiebygiddy.comAug 27, 2020
Hi Dan, thanks for your feedback. Eddie is constructed from medical-grade polycarbonate/ABS alloy, and coated in medical-grade proprietary thermoplastic elastomer (TPE). If used as instructed, Eddie is durable, and soft to the touch. We frequently assist customers who accidentally pulled the legs of the device apart too far, or, applied/removed Eddie differently than what is recommended in the Instructions for Use. If you are stretching your device too far during the application and causing it to break, it might be a sign that your device is too small for you. We go to great lengths for added quality assurance - costly research and development, legal expenses associated with FDA Class II registration, medical-grade US manufacturing facilities, production of the ED guide video series, premium packaging, expedited shipping, marketing, and advertising, and others. As such, Eddie is available at one of the most affordable price points on the market for ED treatments. We sincerely appreciate you being a Giddy customer and for trusting us with your health and wellness. Please reach out to our team with any other questions you might have - we're here for you!