eFaxReviews of efax.com

Lyra was very helpful in managing my account

I started a trial account with efax 5 years ago, and then forgot all about it. Unlike all my rolling subscription services (Adobe, Google, etc) I never received an electronic email from them. Last month I received a billing invoice for the first time ever. Looking at it I was trying to realise if I were hacked. I contacted them and got told that I have been charged for 5 years over services I never used. When I asked for some sort of compensation or refund I was told it was basically my fault and all I can do is terminate my account which of course I did. Had I an invoice sent online I would have terminated 5 years ago. Disgraceful way to take away my money and not even notify me for years! *Update* Someone contacted me, a very polite employee (he truly was polite but I understand his hands were tied in the matter) . They offered me 4 months compensation as an apology... To do the math : They have pulled 60 months times 11 pounds, which is 666 pounds more or less without once sending me an online invoice or notifying me or even reaching out to me for services I was not using as an inactive user. And they are offering me 44 pounds as an apology because they finally did send me an invoice and I was aware I was being charged for the last 5 years!!! I suggested we split the fault 50-50, as a token of good will. To which I was told 4 months was already a generous offer and that the initial suggestion was to offer me 1 month compensation! In light of such news my review stays. I am terribly unhappy for being used in such a despicable way financially but at least future customers of efax will be aware of how fair the company treats people. *Following efax reply* You do not wish me to have this impression, yet reading your email this is what it translates down to: My account was set to not notify me for charges (curious. I am wondering if this was the default choice back then, because I would certainly not select such an option). This way you kept charging me without me being directly aware of it. Convenient! 5 years later, you send me an invoice. I guess my account option magically changed 5 years down the line?? Regarding going through my statements, I do as any person but I am subscribed to 10+ services online, along with daily expenses. I live as busy a life as all of us, and I don't spend day and night over my card statements, unless my bank notifies me of suspicious activity. You see, I assume that people I am directly debited to contact me by email or mail or phone to discuss changes or inactivity (every company did this but you) No, I did not request a cancellation because I was -not- aware I was being charged ! Had I been aware, I would've requested a cancellation 5 years ago since I've NEVER used your SERVICES in 5 YEARS !! This is the impression you leave me with : You've deliberately created a system to milk people from their money, by not notifying them on monthly charges even when they are not using your service, at -all-. I've been in a situation before with O2 when I wasn't aware I was being charged. This was prior to them sending online invoices. All it took was a call, and I was fully refunded for 9 months and apologised to. That's why I stick with O2, and with Adobe, and with Google, and gladly give them my money voluntarily. Because they are in the business of serving their customers, and not using cheap tactics to keep charging them and then refusing to refund when absolutely -no- services have been used for 5 years !!! You will probably keep my money, and somehow I doubt I am the first person to've fallen victim to policy of yours. But I am sure more people will read this review, so I'll at least let some people know of how you unfairly act towards customers. Again - I never -used- your services for 5 years. I never asked for cancellation because I had -no- idea I was being charged. first I heard about it was now, by a monthly invoice you sent me...5 years after you started charging me ! *Update* I have emailed you and am awaiting for your help in the matter - I hope to be treated with respect, as a customer who has been charged for 5 years over services never used. *New Update* 3 days later and still no email after being asked to directly email efax for support. Hopefully I'll hear from them soon. *Final Update* I was able to speak with a helpful customer support, who refunded me the full amount for services not used. I felt valued and understood as a customer, and I can happily give eFax 4/5 stars. Mind you, they didn't 'buy' my good review; in the end, they could've ignored me and lived with just a bad trustpilot review. Instead, Fiona Meagan-Boulay refunded me without asking me to remove my bad review. I am doing this as a thanks to her - 4/5, one star off because it took days to speak to a helpful person. This should've been done on the very first line of support. Thank you for your help, Fiona.

Muy mal serivio, no se puede enviar ningun fax, intento llamar para ver que pasa y nadie contesta, es más, te ponen una grabadora... quiero darme de baja y es IMPOSIBLE en la web. Pues bien, voy a llamar para hacerlo desde ahi y nada, IMPOSIBLE. HUELE MUY MAL

Hardeep was excellent, accurate and professional. Also courteous. Very positive experience.

Rowena was very helpful

Rowena was eager to help with quick assistance! Super easy and very polite.

Rowena was great! She helped out and got my issue taken care of right away.

Rowena was helpful and friendly