Courtney H.
Cancellation is a non refundable pain -not impossible
Service worked great but when it came time to cancel, the company makes it very difficult. You have to call or chat with an online rep- there is no option to cancel from the website. Also, they would not refund the amount despite me calling the day after it hit my card. Apparently this is "non refundable per company policy". ---------------UPDATE; Since submitting this review (which was initially 2 star), a representative responded in minutes. She requested a refund in full and mentioned that the reason refund was denied is because refund wasn't requested within 72 hours of renewal date. With my bank, things submitted on Fridays or over the weekend delay when I see the charge. If I have a need for fax in the future, I'd consider Efax.
Reply from eFaxFeb 17, 2020
Hello Courtney, Thank you so much for the update and please let us know if there is anything further we can assist you with or if you have any additional questions. Message the Social Team anytime at [email protected] as we are always here to help. Many Thanks, eFax Support Team