eFaxReviews of efax.com

IT & Communication

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4.5

Excellent

Based on 2,345 reviews

eFax4.5

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About eFax

eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.

eFax (efax.com) has 2,345 customer reviews on Folks Told, with an average rating of 4.5 out of 5.

Also known as: efax.com
Website: efax.com
Category: IT & Communication
Listed on Folks Told: 2026

eFax reviews

2,345 approved reviews, newest moderated first

Taliane T.
Feb 18, 2019
Pas possible de résilier..
Pas possible de résilier... jamais accessible à fuir absolument...
Reply from eFaxFeb 18, 2019
Bonjour, désolé d'entendre que vous avez eu des difficultés à nous joindre par téléphone est nous nous en excusons pour tout inconvénient. Suivie de votre appel cet après-midi avec Ola de l'équipe de fidélisation. J'espère que cela a amené votre demande à une solution amiable et si vous avez des questions s'il vous plaît faites-le nous savoir et nous nous ferons un plaisir de vous contacter au plus vite. En vous remerciant pour votre confiance, nous restons à votre disposition pour toute information complémentaire. Cordialement, L'équipe eFax
Markus B.
Feb 18, 2019
VORSICHT KÜNDIGUNG NICHT ONLINE MÖGLICH
VORSICHT! Sie werben, dass man in 2 Minuten einen kostenloses Testmonat nutzen kann. Die Anmeldung und der Service hat wunderbar online funktioniert, inkl. Kreditkartendaten. ABER DIE KÜNDIGUNG IST NICHT ONLINE MÖGLICH!!!!! Eine Email von mir wurde ignoriert, bzw. ich wurde verpflichtet mich telefonisch beim englissprachigen Service zu melden. Angeblich um meine Daten zu checken!!!!!! Dieser Check soll nötig sein um zu kündigen?????? Zum Abbuchen von der Kreidtkarte benötigt das Unternehmen keinen Sicherheitscheck. Das ist für mich keine seriöse Firma! VORSICHT
Reply from eFaxFeb 18, 2019
Sehr geehrte Herr Brosche, vielen Dank für Ihre Rezension. Bitte entschuldigen Sie die Unannehmlichkeiten, die dadurch entstanden sind. Normalerweise müssen wir einfach mit unseren Kunden sprechen, um die notwenige Sicherheitsinformationen zu überprüfen. Dann können wir die Kündigung bearbeiten. Wir bemerken, dass Sie schon mit meiner Kollegin Josipa gesprochen haben. Sie hat Ihr Konto gelöscht. Wenn Sie weitere Frage oder Probleme haben, zögern Sie nicht mich zu kontaktieren. Mit freundlichen Grüßen, eFax Kundenservice
Paul B.
Feb 18, 2019
Unable to cancel in UK - locked in with no way to cancel!
This service is like the Hotel California - you can join, but you can never leave! Spoke to customer services (who cannot cancel accounts) and phoned "Loyalty line" and was told after 10 mins that there was "Nobody who could take my call". Then emailed customer services formally asking for my account to be stopped, but to no avail. I have now had to raise a dispute with my card issuer, as eFax are taking money from my account despite me notifying them of cancellation well within the trial period Definitely a company to avoid - huge hassle now trying to resolve this.
Reply from eFaxFeb 18, 2019
Hi Paul, Thanks for your review, very sorry to hear of your experience. This is obviously one we would like to investigate further and follow up with you on. If you could let us know your fax number or email address used for signup we will look into this for you, we've sent you a private message via Trustpilot which you can reply to. Many thanks, eFax Support Team
Sara R.
Feb 15, 2019
Won’t let you cancel!
See Consumer Affairs website for 72 one-star reviews. It's nearly impossible to cancel your account with eFax. You can't terminate your agreement online or via chat, only the phone. You are on hold 30+ minutes before you get a sales agent, and even then the call disconnected twice. When I finally got a hold of an agent I canceled my account and thank goodness that I insisted he send me written confirmation before I let him off my call because eFax continued to bill me for months. Then I went through the same process to get them back on the phone - my agent said there was no record of me cancelling my account and refused to acknowledge my compliant until I provided written evidence.
Reply from eFaxFeb 18, 2019
Hi Sara Thanks for your review, very sorry to hear of your experience. This is obviously one we would like to invesigate further and follow up with you on. If you could let us know your fax number or email address used for signup we will look into this for you, we've sent you a private message via Trustpilot which you can reply to. Many thanks, eFax Support Team UPDATE 18/02/2019: Hi Sara, We haven't heard back from you yet, can you kindly respond to the private message we sent to you 3 days ago so we can follow up and investigate further. Thanks in advance. eFax Support Team
Tal A.
Feb 13, 2019
appreciation
My communication this afternoon with Ana was excellent, I hope other members of the staff do the same, thank you again.
Reply from eFaxFeb 18, 2019
Hi Tal, Thanks for your review and kind words about Anna from our support team. If you ever need anything in the future please do not hesitate to contact our support team again. Many thanks eFax Support Team
Violette J.
Feb 13, 2019
Notre association utilise ce service…
Notre association utilise ce service depuis plus de quatre ans. Nous apprécions la facilité d'utilisation de l'outil ainsi que la disponibilité du service hot line. Le service client est très satisfaisant par téléphone, lorsqu'on utilise le bon numéro de téléphone. Il arrive que nous utilisons le mauvais numéro, celui réservé pour l'étranger. Par écrit, cela dépend de la problématique traitée. Nous recommandons toujours ce produit à nos adhérents et aux personnes en recherche de ce type de service.
Reply from eFaxFeb 18, 2019
Bonjour, Un grand merci pour votre commentaire, très apprécié! Si vous avez besoin de quoi que ce soit à l'avenir, n'hésitez pas à nous contacter un membre de notre équipe se fera le plaisir de vous aider. Merci encore, cordialement, L'équipe eFax
Jon M.
Feb 9, 2019
Awful.
Awful. It's disgusting to have a business that makes it so clunky and hard to leave when it's a subscription service. The website is basic and has dead links, and a dare someone to call them and try and leave...it's quite the experience, set aside an hour or two.
Reply from eFaxFeb 11, 2019
Hi Jon, Thanks for your review and sorry to hear of your experience. The cancel process should be straight forward with a call to ourselves. If you could let us know your fax number or email address used for signup we will look into this for you, we've sent you a private message via Trustpilot which you can reply to. Many thanks, eFax Support Team
Kevin O.
Feb 8, 2019
Quick response with no rush to close…
Quick response with no rush to close the call when I asked further questions. Excellent service.
Reply from eFaxFeb 11, 2019
Hi Kevin, Thanks for your great review and your opinion about our service. If you ever need anything in the future please do not hesitate to contact our support team again. Happy to assist. Many thanks eFax Support Team

eFaxReviews of efax.com

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eFaxReviews of efax.com

Rating breakdown

What customers rate

eFax reviews

Pas possible de résilier..

VORSICHT KÜNDIGUNG NICHT ONLINE MÖGLICH

Unable to cancel in UK - locked in with no way to cancel!

Won’t let you cancel!

appreciation

Notre association utilise ce service…

Awful.

Quick response with no rush to close…

About eFax

More in IT & Communication

South Beach Geek

hackrepair.com

Polar Chefs

Sonix

eFax reviews

Pas possible de résilier..

VORSICHT KÜNDIGUNG NICHT ONLINE MÖGLICH

Unable to cancel in UK - locked in with no way to cancel!

Won’t let you cancel!

appreciation

Notre association utilise ce service…

Awful.

Quick response with no rush to close…