eFaxReviews of efax.com

Perhaps the best customer service that I have ever, in over 7 decades of living, experienced. This woman just doesn't stop helping until the multiple mistakes that I made were corrected and the chances for me to mess up in the future have been minimized.

The service was impossible to cancel without calling or talking to someone. I was charged more than once because I was unable to get in touch with someone to cancel. When I did, they tried to push me to continue service offering me discounts. They have a no refund policy, although I had been trying to email and use the chat link that doesn't work on their cancel link, I was still charged another month. There are many other options out there. I wouldn't use this service again.

So I went online to try to sign up for eFax over the internet and his company came up first as a sponsor. Should have been a red flag. I signed up but didn't use their product realizing just didn't seem Legit To Me so I went to the cancellation button and it wouldn't let me cancel. After several times of trying to get a hold of them and using their callback feature which they don't call back I try to get my money refunded. They said they don't refund the money even though you've never used their product. If I could give a negative I would.

Very helpful

Update: The company has finally reached out to me. After multiple back-and-forth discussions, they finally forwarded my refund request to their finance department. However, they also dropped a caveat, stating: "As there is already a public negative review in place, it may not be favorable for your courtesy request." To me, this feels like an unethical attempt to pressure me into removing my review, which violates the spirit (and often the Terms of Service) of most review platforms. I will not be bribed or threatened into silence. Once my refund is fully processed, I will update my review to accurately reflect my entire experience—not because of their coercion, but because consumers deserve the full truth. Terrible customer service. They charged my account for one month when I cancelled the service it during the trial period, because they couldn't send the fax to the numbers that I tried. Contacted the customer service multiple times and asked for refund, but they pushed back multiple times, to take care of it, and now the time for disputing through credit card is over, and they don't care about it. Its a bait and switch scam service. Customer service is rude and unhelpful.

Megha was very helpful, friendly and adept. She showed be how to send a fax from my e-mail.

Ella was my customer service rep, and she was very helpful and informative.

Minh was very helpful. My account had been closed and he reactivated it and took my annual payment. It took quite an while and he was very patient. Great employee!