Excellent
Based on 2,345 reviews
eFax4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
eFax (efax.com) has 2,345 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
2,345 approved reviews, newest moderated first
James M.
Marie was very helpful... patient... knowledgable... and great telephone voice.. Solved the problem.. thank you... pay her double..plz
Reply from eFaxDec 11, 2022
Thank you James for the excellent rating. We can't promise double pay for Marie, but your comments will definitely be passed along. If you have any questions or concerns please feel free to message us at [email protected]. Have a safe and happy holiday season eFax Support Team
Stella L.
Glaiza was incredible - stayed with me and resolved my situation- so appreciative of the stellar customer service. thank you
Reply from eFaxDec 8, 2022
We are thrilled to hear about your experience, Stella, and will be sure to let Glaiza know about your great review! If you need any further assistance please let us know at [email protected] and we will be happy to help! Have a safe and happy holiday season efax Support Team
Kelly
I called with a technical problem and Simona identified it immediately, suggested how to remedy and we exchanged test faxes to ensure it was correctly done. It is a pleasure (and sadly rare) these days to be able to engage with a Custom Service Agent who is as knowledgeable and personable as Simona. Thanks again Simona!
Reply from eFaxDec 8, 2022
We are thrilled to hear about your experience, Kelly, and greatly appreciate you taking the time to leave us such a wonderful review! We will be sure to pass your kind words along to Simona, and if you need any further support please do not hesitate to reach out to us at [email protected] and we will be happy to help! Have a safe and happy holiday season efax Support Team
Victor Fernandez De M.
Great site and much appreciated the work of Elisabeth V
Reply from eFaxDec 8, 2022
Thank you Victor. We are happy to hear that the service has proven itself for you. We will pass along your comments to Elisabeth. If you require any further assistance, please message us at [email protected] Have a safe and happy holiday season efax Support Team
Jon
Thank ya kindly for your help and guidance Lorinda! Without your advice, I’m pretty sure my two 70 page faxes would never have made it to their correct destinations annnnnd be legible. Y.O.U. R.O.C.K.
Reply from eFaxDec 8, 2022
Thank you for the positive comments Jon. We will pass this along to Lorinda. We are happy to hear that she was able to provide the assistance needed so efficiently. If you have any questions or concerns, please feel free to message us at [email protected] Have a safe and happy holiday season eFax Support Team
Linda C.
Rahd A retention specialist was a 10.
Reply from eFaxDec 7, 2022
We are thrilled to hear about your experience, Linda, and will be sure to let Rahd know your kind words! If you need any further support please do not hesitate to reach out to us at [email protected] and we will be happy to help! Have a safe and happy holiday season eFax Support Team
Andy
Great customer service in resolving a billing issue.
Reply from eFaxDec 4, 2022
Thank you for the positive comment Andy. We are happy to hear that your billing issue was resolved to your satisfaction. If you have any further questions or comments, please feel free to message us at [email protected]. Have a safe and happy holiday season eFax Support Team
Ellen W.
Glaiza C. was excellent in helping me deal with my account issues. I was happy with her professionalism and knowledge of how to troubleshoot my issues.
Reply from eFaxDec 1, 2022
Thank you Ellen for the positive review. We are happy to hear that Glaiza was able to provide the assistance needed, and will pass along your comments. if you have any questions or concerns, please feel free to message us at [email protected]. Wishing you a Happy Holiday Season eFax Support Team
