Bad
Based on 744 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
EGO Power+ is the next generation of cordless outdoor power tools. Patented battery technology delivers gas power and performance plus longer run times.
EGO (egopowerplus.com) has 744 customer reviews on Folks Told, with an average rating of 1.4 out of 5.
744 approved reviews, newest moderated first
Don
The process is time consuming and sometimes frustrating BUT if you have your original receipts and the serial numbers and you are within the warranty period, EGO fully and completely honors their warranty for the machine, battery and chargers. No issues and I will continue to purchase their products. I would recommend that you register the product when purchased as it does make the process easier and faster.
Guy P.
The warranty complaints must be a US thing. I have received excellent, no quibble service from EGO here in the UK. My powerhead stopped working, one email with receipt and serial number, new powerhead delivered the following day. Have had Ego products for over 2 years, all work well, as required.
Ssnnjj
Just like 82% of the 1 star reviews... Ego customer service is HORRIBLE... NO CALL BACK on hold for 37 minutes
Phil P.
Blower stopped working. Battery will not hold a charge. Ego customer service said to take it back to Lowe’s and someone would pick it up. It’s been sitting at Lowe’s for six weeks. Ego customer service won’t return calls.
Scott V.
I've gone through 5 EGO LB650 blowers in the past year for my gardening business, due to malfunctioning products. However, due to a policy of only honoring their factory warranty of purchased through one of Chevron's co-conspirator companies, I've only gotten remittance through the extended allstate plans that I've now come to add to all EGO purchases. The last one to die didn't even make it 2 months, so I've now switched to Ryobi.
JK
Blower stopped working in the middle of cleaning my gutters. Warranty process was that I needed my receipt. I found that thanks to Amazon. Then then had me talk to a rep to "troubleshoot" and verify that it was broken. That complete, they requred me to print out papers and take them to a certified Dealer over an hours drive each way. Dealer attached a new battery and verified it was broken and said they don't fix, they just certify its broken and submit paperwork to EGO. After 6 weeks I called them and they claimed to have not recieved anything. Then I started with Ego. They tell me each time I call and wait the 50 minutes it takes on hold to get to a person, that they will send a now blower to my house so I don't have to drive but week after week I get nothing. Finally they sent a battery to the Dealer. What? My battery works fine. Maybe the dealer has caused some of this but the real question is why a dealer that I did not buy the product from has been put in the middle. Ego, you should step up and honor the Warranty. Just now I got a call from a supposed supervisor who said for the third thime that my case would be escalated but now they needed to contact the dealer to change the delivery address. That should have been done the first time they told me they would send to me directly. Basically avoid this company for service. Product was fine while it lasted but...
Brad F.
I bought a $362.00 battery on Amazon that failed less than a year old and they will not honor the warranty. I sent them the statement from Amazon, the serial number off the battery and they will not budge. Do not buy jack sh_t from these thieves. It's plastic garbage. You can get a darn good lawnmower for less than the cost of this GD battery.
Ron F.
Spent lots of money on a battery ridding mower. After 1 year of light use 5 of the 6 batteries will not hold a charge. That's a lot of money lost on a mower and batteries that are worthless
