Average
Based on 332 reviews
Electric Tobacconist® USA3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Electric Tobacconist first launched in the UK in 2013 and following on from our success across the Atlantic, the Electric Tobacconist USA was born in early 2015. Though we’re an American company through and through, our name pays homage to our British roots. The local tobacconist was traditionally the place where the community went to pick up their smoking supplies, discover the latest innovations in tobacco, and get expert advice and recommendations on what to buy. However, things have changed. People are moving away from traditional tobacco and are looking for an alternative. That’s where we come in. We’re a tobacconist for the 21st century. The Electric Tobacconist USA is your one-stop-shop for e-cigarette and vaping supplies, offering absolute convenience, an ever-evolving range of products, and a commitment to the customer that’s second to none.Our unwavering focus on customer satisfaction has made us one of the biggest online vape shops in the US, and we continue to adapt and grow to stay at the forefront of this fast-moving industry. Every time you visit our site, you’ll find something new and exciting, whether it be state-of-the-art vaping hardware or the hottest vape juice range in the US.
Electric Tobacconist® USA (electrictobacconist.com) has 332 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
332 approved reviews, newest moderated first
Mohammed Y.
Not happy with the support. Vaporesso renova zero has some serious problems.
Reply from Electric Tobacconist® USAJun 10, 2022
Hi Mohammed, unfortunately, we were unable to offer you full store credit for your device as it was 6 months outside of its warranty period. I am very sorry that we could not be of further assistance.
Diane W.
M so happy they have a delivery for where I live now!!!! I enjoy all the products I buy!
Jim M.
Customer service was able to change my order per my request in a very timely manner. Will continue to order from Electric Tobacconist.
Derrick C.
Over billsing
Reply from Electric Tobacconist® USAMay 16, 2022
Hi Derrick, I can confirm that you were charged the correct amount for your order with us. The breakdown of which you can see below: Sub Total: $15.99 Ground Shipping Delivery: $16.99 Sales Tax: $2.72 Excise Tax: $0.00 Grand Total: $35.70 We see that you requested to get 50% off of your next three purchases with us; unfortunately, we do not offer discounts of that nature at this time. However, in signing up for our newsletter, you will receive a discount code along with our current promotions as we carry them.
alana
A fast reply, I was told I would be notified when item becomes available & I think they will.
Linda R.
Great customer service
GEORGE K.
Apparently, you did not read the contents of the message! If you want the vaps back, I need a postage Paid return label - I have NO intention to pay for the merchandise. George Knapstein, Trustee for Robert Grothe Revokable Trust
Reply from Electric Tobacconist® USAMay 13, 2022
George, in our response to the email you sent in, we provided a return label for you to return the merchandise. Additionally, this order has already been paid for, so upon the return of the items, we will be able to issue a refund to the original payment method.
Evelyn B.
Great Customer service. Responds quickly to resolve any issue.
