Average
Based on 101 reviews
Elegant Eternity3.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Elegant Eternity is a luxury jewelry company specializing in custom, one-of-a-kind pieces that are designed to last a lifetime. Our mission is to provide our customers with the highest quality and most unique jewelry on the market. Our skilled craftspeople use only the finest materials, including precious metals and gemstones, to create timeless and elegant pieces that are perfect for any occasion. Whether you are looking for a special piece of jewelry to commemorate a milestone, or simply want to add a touch of luxury to your everyday look, Elegant Eternity has something for everyone. With a focus on quality, craftsmanship, and customer service, we are dedicated to providing our customers with a truly exceptional experience.
Elegant Eternity (eleganteternity.com) has 101 customer reviews on Folks Told, with an average rating of 3.8 out of 5.
101 approved reviews, newest moderated first
Kate B.
I am so embarrassed! I bought this "elegant" gift for my mother. It's a plastic silver coated bracelet that feels like it's going to break every time she wears it. I thought it would at least be made out of metal. I would NOT purchase again.
Julia A.
I ordered 2 duo necklaces for my grandparents and they turned our great. The pictures are clear and centered and the necklaces are pretty. I placed my order on December 1st and I got my shipping notification on December 10th. The package arrived on Devember 20th, so the delivery time was accurate. Like another review my tracking number was labeled as "undefined" and I had no way of tracking the package, which made me nervous as Christmas is closing in. I tried contacting customer service twice, both on December 13th and 16th but have gotten no reply as of December 20th. This makes me give this company a 4 star rather than 5 star rating. I get that its a lot of traffic around Christmas but to go 6 days without replying to my inquiry is a bit rough, especially considering that the store page claims costumer service will get back to you within 24 hours. Overall I'm very satisfied. The products are really great!
Smh
This company is just all around irritating they don’t respond I paid for 1-3 days shipping with no update nothing no refund but yet they take forever and barley response don’t waste your time Just if case no I still haven’t received any update
tnt
Horrible experience. They took so long to make the jewelry then their 2-5 day shipping is really 7-10 days so don't let them lie to you. Just go with another company save yourself some time and heartache 🙏 my mom won't be getting her gift on her birthday.
Joslyn
Received email mentioning item has been sent out for shipment, but track reference shows “undefined”. How is that possible???? So is my item currently shipped out? Or it’s lost or a scam? So, I have tried emailing them regarding this matter and even raise a ticket enquiry through their contact us page MULTIPLE times and on different days, after 2 weeks still NOT a single REPLY!! So called self-claimed “best” or “top” customer service with “impeccable” response time. What a load of horse shit literally, just disgusting to watch all these fake/scam claims just to lure potential customers only to treat them with such horrible customer service experience. Utterly a shit show dealing with them, don’t even bother buying their product if you want some DECENT customer service Update: 31/12/24 Just got my item delivered (after waiting for 28 days) and product is legit, but it seems its a drop shipping website as the packaging and address shipped from is from China, so I guess it's a partial scam as I paid such a high price but the production value is probably 10% of selling cost only, considering the fact their website mention it's made in US, but clearly it's made in China and probably ordered from Alibaba for production which is basically drop shipping essentially. Still disappointed that the website was not being transparent and truthful about their product origin. To top it off, they REALLY NEED to improve their customer service, not a response by them which is really really bad, I will still maintain a 1 star rating due to the lies and deceit displayed on their website Recap: - Product origin and manufacture is from China, not from US as mentioned in their website - It's actually a drop shipping company (their product is likely bought through alibaba) - Pay such a high price for a cheap item from China - Absolute horrible customer service, they will not reply to any email or ticket enquiry at all & completely ignore you - You do get your item, but do not trust it's stated estimate delivery date
Consumer
I ordered 4 different bracelets for Christmas. Two for my granddaughters one for my daughter and one for my sister. I am so pleased with all 4 , I know they will love them . You can see the photos when you hold close like looking through a peephole . They processed in a timely manner and communication was excellent Thank you so much for great gifts
Sonia B.
The picture of my girls is beautiful in it. Only question I have on the type of bracelet that I got I’m using as a diabetic bracelet as well. It has my name and diabetic on it, but it keeps falling off. Is there a way you could add a Safety connection or something?
Payton H.
This gift was so sweet. It came so fast and it’s such high quality!
