Reply from eleglide.comOct 8, 2026
Dear Customer,
Thank you for your message.
After reviewing all of our previous records, we confirmed that on March 25, we received your last email requesting that we delete all of your data from our official website. We completed this as you requested. Since then, we have not received any further feedback from you regarding this product.
Regarding the product issue you mentioned, we consistently asked you to provide a video showing the problem so that we could properly assess and assist you, but you never provided one. Even so, we proactively offered you a return and refund solution at that time, which you chose not to accept. We have not received any recent reports of issues from you since then.
We understand you may be dissatisfied with your experience, but please note that warranty and after-sales handling must be based on specific problem details and necessary evidence. Without basic information, it is difficult for us to investigate and resolve the matter.
If you are currently experiencing any issues with your bike, we are still willing to help. Please contact our support team at any time and provide your order information, a description of the problem, and relevant videos/photos. We will review it as soon as possible and provide an appropriate solution.
Thank you for your understanding and cooperation.
Best regards,
[email protected]
