Texas Pro MoversReviews of elevatedmovingexperts.com

I had the pleasure of working with people at Elevated Movers after being recommended and referred by my Uncle. They did an outstanding job. They were quick, professional, and extremely kind throughout the entire process. They were mindful of my furniture and appliances, they wrapped everything carefully and came fully prepared with all the equipment and necessities needed to make the move smooth. I would absolutely hire them again in the future and highly recommend their services to anyone in need of quality movers.

Before booking, the company’s sales representative quoted my elderly mother $1,800. Based on that quote and after the rep assured me verbally on the phone nothing else would increase the price (other than stairs the movers would have to climb if we did not disclose), I signed and paid a $500 deposit by ACH on Sept 11, 2025. On Sept 18, 2025 the company issued a revised estimate for $2,687.84, which was sent after their stated 72-hour cancellation/refund window. I emailed for a refund on Sept 19, 2025; the company replied it would investigate for 14 business days. After that period I sent a status follow-up on Oct 9, 2025 and received no response. My bank confirmed they cannot reverse the ACH — the merchant or its processor must initiate any refund. I have contacted the payment processor and filed complaints with FMCSA and state attorney general offices. I believe these business practices are deceptive and took advantage of my 64-year-old mother. I’m sharing these facts so others get final pricing in writing before paying deposits, and I recommend using a different moving company to avoid a similar bait-and-switch. Edit to reflect updates and respond to their response. Per the recorded call the original quote was said to be “flat “ and at the end of the call when my mother remembered items that were not added no effort was made to adjust the quote and was pushed off to “tell that to Quality Assurance when they call.” There was never a statement from the salesperson that the quote was based off of the amount for move and when he went over the final quote before signing he did not confirm the amount (in fact he never confirmed the amount of inventory in full a single time, either with my mom before I joined or after I joined the call) and failed to point out multiple times that an adjustment would be made based on an inventory increase. We were comparing movers against U-Haul and didn’t understand the pricing calculation until now. The terms of an increase in price in the contract are buried and confusing. The fact is you did not provide accurate information with which we were able to make an informed decision at the initial time of book or during the refund period. Now to update the timeline. The company responded to me 5 hours after leaving this review on and filing complaints on 10/13 We have had back and forth communication via email since that time until now. They have taken zero responsibility for their actions and business practices. They offered a 50% return of deposit to resolve the complaint. I have declined this offer because my complaint still stands and I will not be removing my complaints and asks for a deeper look into their business practices by the agencies listed above.

Michael in their customer service has been extremely helpful since the start of my move. Had some misunderstandings that delayed my delivery and he has been on top of everything and got me compensation. Thank you.

These guys did a move for me and everything went well. Cameron was great to work with.

I’m happy with the level of services I received from Elevated. Eric help set up my mom and he has been great to work with.

The services they provided was good. Had some hiccups but that’s moving. I will use their services for storage in the next month.

The movers did a great job with my move. I cannot say anything bad about Elevated. The reservation was easy, the move went smooth. Brian was the operations manager he went over so much information with me to make sure everything went smooth. It was a larger move so there was many moving parts that we had to discuss. Delivery took a bit longer than expected but that's because my items were in storage for a month and I called last minute to ask for delivery of the furniture. Unfortunately because they have to build a route to redeliver it took a few extra days but that did not affect the level of service, they kept up with me and informed me of everything in advanced. Overall I would recommend them and they offer free storage.

NIGHTMARE!!! I'VE NEVER BEEN UNDR SO MUCH STRESS IN MY LIFE!! LIES, LIES AND MORE LIES. DO NOT SIGN THE CONTRACT..YOU HAVE BEEN WARNED!