Elevate StylesReviews of elevatestyles.com

Reply from Elevate StylesApr 25, 2026

Thank you so much for giving us another chance! We’ve been working incredibly hard over the last year to streamline our communication and shipping speeds, so hearing that you noticed the improvement means the world to our team. We’re thrilled you're happy with the service this time around—looking forward to seeing you again soon!

Reply from Elevate StylesApr 24, 2026

Subject: Delivery Confirmation for Order H044DA0014272750 Hello Naahemaa, We have investigated your claim regarding the delivery of your parcel. According to the official tracking logs from our courier partner (available here: https://elevatestyles.passportglobal.com/H044DA0014272750), a specific request was made on April 16th for the parcel to be left in a "Safe place - enclosed porch." Following this request, the tracking confirms that the parcel was successfully Delivered on April 18th at 12:30 PM in Leicester, GB. Because the parcel was delivered according to the "safe place" instructions provided, we cannot verify the claim of theft by the driver. We recommend checking your enclosed porch or speaking with members of your household. If you believe the item was stolen from your porch after delivery, we advise filing a report with the local police, as we have fulfilled the delivery to the requested location. Best regards, Amina

Reply from Elevate StylesApr 24, 2026

Hello Cintia, We understand your frustration when a package doesn't arrive as expected, but we would like to clarify the shipping facts for other customers and for the record. Order Status & Shipping Verification: Tracking Number: 9434650206217175906661 Carrier: USPS (United States Postal Service) Items Shipped: 2 Wigs, 1 Band, 1 Wig Cap Delivery Status: Confirmed as Delivered by USPS to the address provided. As a merchant, once the carrier confirms delivery to the correct GPS coordinates, the transaction is considered fulfilled on our end. We have successfully shipped your items, and the postal service has confirmed they reached the destination. If you have not received the items despite the "Delivered" status, we recommend contacting your local post office to speak with the specific carrier who serviced your route that day. We remain available via our official support channels to provide any documentation you need for a postal theft claim. Best regards, Amina

Reply from Elevate StylesApr 24, 2026

Hello Rose, We would like to provide an official update regarding your order to ensure the facts are clear for you and the community. https://elevatestyles.passportglobal.com/H06R9C0000563700 Delivery Verification for Order H06R9C0000563700: Shipped Date: December 29, 2025 Current Status: DELIVERED Delivery Date: January 19, 2026 Location: Lille, France Tracking Link: View Official Tracking Here While we understand international shipping can be stressful, your package was processed and shipped within our standard holiday timeframe. The transit time included the necessary customs clearance process for entry into France. Our records show that the carrier has confirmed successful delivery to the address provided. If you cannot locate the package, please check with your local postal point or neighbors, as international deliveries are sometimes held for collection. We are a legitimate international retailer and our return policies are clearly outlined on our website. Now that the tracking shows the item has been delivered, the "missing news" issue is resolved.

Reply from Elevate StylesApr 24, 2026

Hello, We’d like to clarify the facts regarding this order: Proactive Communication: We contacted you regarding stock before shipping to ensure you received a product you'd like. Prompt Shipping: Your order was shipped on 12/17 and delivered on 12/22 (just 5 days later). Resolution: We are glad your daughter loves the wig! Had you contacted us for a return, we would have followed our standard professional process. We stand by our verified reviews and our commitment to fast holiday fulfillment. Best regards, Amina

Reply from Elevate StylesApr 24, 2026

Hello Samantha, We sincerely apologize for the delay in processing your order. Upon review, we found that the item was unfortunately out of stock. Action Taken: Order Status: Cancelled due to stock unavailability. Refund Status: A full refund of $69 has been processed back to your original payment method. Timeline: Depending on your bank, these funds typically reflect in your account within 3–5 business days. We value your past business and regret that our communication fell short this time. We are working to improve our inventory sync with the Shop app to prevent this in the future. Best regards, Amina

Reply from Elevate StylesApr 24, 2026

Hello Stephanie, We take your feedback seriously, but we must clarify our hygiene and quality standards. Our Standards: Strict QC: Every item we ship undergoes a rigorous Quality Control inspection to ensure it is in brand-new, factory-sealed condition. Hygiene Policy: As a hair and beauty retailer, we maintain strict sanitary protocols. We do not sell or ship used items under any circumstances for the safety of our customers. If you feel there was a manufacturing defect or an issue caused during transit, please contact our support team with photos of the packaging and tags so we can investigate with the manufacturer. Best regards, Amina