Reply from | elvtr |May 25, 2023
Thank you for providing your feedback on Trustpilot. We appreciate your input and would like to address your concerns.
We understand that you decided to take a refund after the first class. We apologize if the initial session did not meet your expectations. However, we encourage you to consider that the first class, titled “Intro to UX/UI in Gaming,” intentionally focuses on fundamental concepts. Its purpose is to bring individuals with diverse backgrounds to a common starting point and establish shared definitions that will be used throughout the course. It would be unfair to judge the entire course based solely on this introductory session.
Regarding Ivy, our instructor, we want to clarify her experience and expertise. While Ivy is a new member at Bungie, she possesses extensive hands-on experience in UX design, research, and UI. She has worked on mobile game UX/UI design at Roadhouse Interactive and Hothead Games, managed UX research at EA (working on titles such as FIFA 21, FIFA 22, NHL 21, NHL 22, UFC 4, Next Skate, Dragon Age, SWTOR, Mass Effect, Battlefield 2042), and served as the UX Design Associate Director for the Battlefield 2042 franchise. With her comprehensive knowledge across different facets of UX, including design, research, and the hiring process, Ivy brings practical expertise that can greatly benefit students in their learning journey.
We would like to highlight that our course has received numerous positive reviews on Trustpilot. Many students have expressed their satisfaction with the unique aspects of our program that go beyond what can be found in books. Our course includes practical exercises, interactive discussions, and personalized feedback, enabling students to apply their knowledge and develop hands-on skills in UX design.
We understand the importance of transparency, accurate marketing, and ensuring that our students receive the best learning experience possible. Your feedback helps us improve, and we appreciate your input. If you have any further questions or concerns, please don’t hesitate to reach out to us.
Best regards,
ELVTR Team