Charley
Update January 2025. Management contacted me to resolve issues. It seems that they care about customer service. Needed 5 confirmations to cancel trial. Billed a full year. No live person.
Update - Management contacted me several times to resolve my issues and I am now happy. Old - Tracetravel.co has a trial membership but still require your credit card information. There is no 800# or live person to talk to. I find Expedia and AAA to offer better deals. I bought I pressed the cancel button during the trial period. Unfortunately, there are at least 5 are you sure you want to cancel before you are actually Cancel. So,I was charged for the full amount and Customer Service email says I am out of luck for any refund because they didn't do anything wrong. If you want service, stay away from this site and company m
Reply from Trace TravelSep 23, 2024
Hey Charley, Thank you for sharing your feedback, and we truly apologize for the experience you’ve had. We offer a 30-day free trial, and like many subscription services, we have a standard cancellation process to ensure users have the chance to confirm their decision before canceling. We’re sorry to hear that you encountered any issues with the process or reaching our team, and we appreciate your input. We always strive to improve our services and communication. If you have any further concerns or need assistance, please feel free to reach out again. Happy travels,