Ember TechnologiesReviews of ember.com

I purchased the Ember Mug and used for a couple of months with only minor issues. Then it stopped working. Next winter, a few days after their terribly suspicious 1 year warranty wore off, I contacted customer service. After providing countless photos and videos, and information I received zero support and was dismissed in a passive aggressive tone. Do not purchase these shabby products. Look up the other, honest, reviews online and trust them. Do not repeat my, and our, mistake. These outrageously overpriced mugs do not work after trivial amounts of time.

I ordered an Ember Mug 2 for Christmas, but we were never able to get it to work properly. If you look online, you’ll see this is not an isolated issue (I wish I had checked beforehand!). The mug kept unpairing, and the app consistently showed the mug as empty, even when it was full of tea. Eventually, I decided to give up and contacted support to request a refund. It took almost three weeks to get a response, despite trying multiple channels to reach them. I was finally able to return the mug and receive a refund, but it cost me around €30 to ship it from France to the Netherlands. Overall, this was probably the worst online purchase experience I’ve ever had. So disappointing.

Terrible customer service and product mine stopped working in a few months I've emailed so many times now at one point they said I would get a replacement then no reply to my dozen emails. Pathetic company I hope they go bankrupt

One of the worst modern tech companies I've ever had to deal with. I won't get long winded. Their product is beautifully designed and it's a great concept. Ember executes it poorly. The mug quality is bad, costings wear off quickly, and the app is absolutely not functional. Secondly, the 40 dollar charging coaster you MUST have for it to work fails within weeks to months. There are two spring loaded charging pins and they fail from general use. I am on my third coaster for one mug and when this one fails I'll be moving on and just going back to an insulated mug. Their customer service is non existent, and that's not hyperbole. It took 6 weeks to get a response when my first mug failed, and they make you jump through hoops. Avoid like the plague

I already own a mug, and is happy enough with it to order another as a gift. However, the order has not even shipped, for over two weeks (they state 2 days max). I cannot get in contact with customer support, but they've charged my card just fine. Illegal business practice in my country... the product is fine, but the company is horrible.

I purchased an Ember mug expecting a premium product, but unfortunately, my experience has been anything but premium. After just a few months, the mug stopped working entirely. Despite being under warranty, the support team seems more interested in wasting my time with repetitive, kid-level troubleshooting steps rather than addressing the core issue. Over the course of multiple emails, I was asked to repeatedly perform the same basic tests (like resetting the mug or reinstalling the app) and submit videos and photos demonstrating the problem. All of this was despite my clear explanations and evidence showing that the cup no longer heats liquids, fails to recognize when it's filled, and is clearly defective. Their sole purpose seems to be avoiding replacing the product, even though the warranty should cover such a failure. The mug was not cheap, and for it to fail so quickly with no resolution is simply unacceptable. I expected better from a company that markets itself as offering high-quality products and customer service. Instead, I was met with endless delays, poor problem resolution, and wasted time. Until Ember takes responsibility for their defective products and improves their support processes, I cannot recommend their products to anyone.

Very disappointed in the quality of the mug. Received the 14 oz in may 2024 and the pin failed on 2 of the charging pads. CS calimed the mug was out of warranty which seems crazy at 6 months old. they are selling faulty products with full knowledge of doing so.

We bought one of their mugs when the brand first launched. It was such a great idea and the build quality is actually quite good all things considered. For 90% of the time we've had it, the mug hasn't really worked and has had endless connection problems though. Recently in their new update there are FAR less problems, so I'm really glad of this, because the only reason I didn't throw it away was because that felt wasteful. At least we now sometimes have a functioning mug. Let's hope the app continues to get better!