Jamie A.
**EMBERFLOW = HUGE MISTAKE**
**EMBERFLOW = HUGE MISTAKE** Hiring Emberflow was one of the biggest marketing mistakes I've made. I hired them to build and manage a complete patient acquisition system—ads, funnels, CRM automation, lead follow-up, and appointment setting. The biggest problem was simple: **they started spending my advertising money before the backend system was even properly set up.** Without my permission, **they spent more than $2,000 on ads while the system needed to receive, manage, and communicate those leads was not yet functioning.** I wasn't receiving leads and couldn't understand where the advertising money was going. When I finally insisted on seeing the details myself, I discovered that the few leads they had generated- which were poor quality-were simply sitting inside their system. There was **no functioning process in place to notify me or my team that those leads were even there so we could contact them.** In other words, they were spending thousands of dollars generating leads before making sure their client could actually receive and follow up with those leads. That should never have happened. There were other problems as well: * Ads were launched before the backend was ready. * More than $2,000 in advertising was spent without my permission. * Leads were sitting in their system without a proper way to alert my team. * SMS automations were not properly tested. * One live text actually went out saying **"Anna this is ,"** because a basic merge field wasn't populated. * The booking process was weak. * Account managers repeatedly changed. * I continually had to identify problems that should have been caught before launch. Marketing campaigns require testing and optimization. I understand that. What I cannot accept is **spending a client's money before the system required to handle the resulting leads is operational—and then leaving the client unaware that those leads even exist.** Based on my experience, I cannot recommend Emberflow. Everything stated in this review reflects my personal experience and the facts as I understand and documented them. I have intentionally limited this review to those facts. If I were not being careful about how I publicly describe this experience, my assessment would be considerably harsher.




