Emblem Athletic Reviews | Read Customer Reviews of emblemathletic.com

Emblem Athletic Reviews | Read Customer Reviews of emblemathletic.com

Emblem Athletic reviews

304 approved reviews, newest moderated first

Larry B.
Jul 25, 2023
Made In The USA and the pride and quality shine!
Blown away by the quality of this shirt, and the customer service was amongst the best I have ever experienced. The shirt easily beats almost every other tech shirt in my collection. The material and stitching are miles above what the major vendors are producing. The new management team is committed to a quality product and to top notch customer experience and service.
Reply from Emblem AthleticJul 26, 2023
Really appreciate this feedback Larry, we're glad to hear we've lived up to your expectations. Hope we'll have a chance to work with you again soon!
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Cory C.
Jul 25, 2023
Emblem Athletic: Unreliable and Unresponsive
Unfortunately, my experience with Emblem Athletic was quite disappointing. I waited patiently for months after placing an order in December 2022 with a delivery target of March 2023, but the item never showed up. The situation was made worse by the lack of information and clarity surrounding the delay. Due to the business's failure to deliver the promised service, I was forced to use a chargeback in May 2023, which I did out of irritation. I made two attempts to get in touch with their customer service team July 2023 in the hopes of a better outcome. Sadly, nothing came of my efforts, and I got nowhere.
Reply from Emblem AthleticJul 25, 2023
Hi Cory - we're disappointed to hear about your bad experience with Emblem's previous ownership. We were able to find an order of yours from December of 2021, but we don't have any email communications from you this year in 2023. Regardless, the good news is our team acquired the Emblem brand in January of this year, moved all production to the US, and we've been working with hundreds of Emblem's old customers to help rectify undelivered order issues like yours at our expense. If you reach out to [email protected] today to share your info with our CS team, we can get your old order resolved ASAP. We'd love to help!
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Shane B.
Jul 25, 2023
New leadership made a huge difference!
We ordered unit PT and coyote colored shirts prior to going on an appointment and didn’t receive them. I kind of thought the whole thing was a scam and that we were just out money, but then I got a call from the new owner, Mike, and no joke he got us the shirts within two weeks. It was absolutely fantastic and we will definitely be using this company from here on out.
Reply from Emblem AthleticJul 26, 2023
Shane, thanks for taking the time to share this and for giving our new team here a chance to make things right for you after your bad experience before. Pumped to hear we'll have a chance to work with you again in the future!
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Timothy H.
Jul 25, 2023
False Advertising/Scam
I never got the shirt I ordered over 1 and a half years ago. As far as I’m concerned, this site is a scam. A lady named Christie Anderson said she would touch base with me as soon as my shirt was going to be shipped, and I never heard from her. I will not be doing business with emblem ever again.
Reply from Emblem AthleticJul 25, 2023
Hi Tim, our company acquired the Emblem brand name earlier this year. As you may be able to see from several other trustpilot reviews in the past several months, we've been working with the previous ownership's customers to get any unfulfilled orders manufactured here in the US and delivered at our expense. We'd love to help you with your order and get you the items you deserve - please contact [email protected] today to get in touch with our service team so we can get you taken care of.
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Hilde
Jul 3, 2023
Burn your money
I placed an order over two years ago that has yet to be fulfilled. I understand it's gone through more than one ownership change, but if you're not going to fulfill an order then just give me the money back. I checked in multiple times and was always told to be patient. This last check-in I was sent a questionnaire about how someone did. That's it- no response, no "Please be patient", just a 1-5 rating. Fairly pissed off at this point
Reply from Emblem AthleticJul 3, 2023
Hi Hilde - as you may have seen in other recent trustpilot reviews of our brand, we've been working hard to right the wrongs of previous ownership. Although we weren't the entity that took your order or money, we'd be happy to manufacture and fulfill your products at our expense. If you've sent us an email in the past business day or 2, we'll be getting back to you with the solutions we have at hand to support you, including fulfilling your order to your current address or providing a store credit. If you have not emailed Emblem recently, please contact [email protected] and provide your old order number (if you still have it) so Tico can get you taken care of.
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Blair H.
Jun 29, 2023
BAD CUSTOMER SERVICE
Emblem has great types of weed, but thier turn arround time from placing order to receiving order has gone from 4 days to over 10 for me. I am a vet and expect that they don't have a enough staff. To complete an order in the same day as place this makes me start to wonder why? I have seen other reviews saying they fixed this yet you others are not truthful in your praises. If they dont fix this then I will just go else where, to a company that d9es place the orders daily and not every 3 days to send out and then knowing it says Tuesday and won't get til Thursday.
Reply from Emblem AthleticJul 3, 2023
Hi Blair, we don't sell weed, so I'm not sure if this review is intended for our business. If it is a review about Emblem Athletic apparel, our handmade to order manufacturing process generally takes around 18 business days, though we're adding more US manufacturing capacity soon to decrease that lead time to 7-10 business days. We indicate this on product pages and in every order confirmation we send. We'll never be as fast as Amazon, but that's because we don't carry stock - it would be impossible to do so for 4,000 units with active stores, containing nearly 100,000 different custom unit apparel styles. We handmake every item to order here in United States and do so proudly. Orders are not batched, they are sent directly to production. I could not find an order under the name used to share this review, but If there's anything we can do to help on an order you may have placed, please contact us at [email protected].
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Jordan R.
Jun 8, 2023
Delivering on all expectations!
These guys have really turned around their business. Mike has done an incredible job delivering on all our expectation!
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Sandy
May 25, 2023
I had an old order that I had given up…
I had an old order that I had given up on, but I happened to check the website and saw that it was under new ownership. Although the order was old enough that they did not have to fulfill it, they gladly did so and the quality is amazing. I'm really impressed with this company now, and I wouldn't hesitate to order from them in the future!
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