Samantha W.
Poor Company Structure
The provider I was assigned will not answer phone calls or emails. I needed additional paperwork filled out for my apartment and she has yet to send it out after almost two weeks. The company does not even have a way to connect with their providers, so if you need something from them after your initial appointment, good luck!
Reply from EmotionalsupportanimalDec 4, 2025
Hi Samantha — thank you for sharing this, and we’re truly sorry for the frustration you’ve experienced. This isn’t the level of support we aim to provide. We’re reaching out to make sure you get the additional documentation you need as quickly as possible. Your time matters, and we appreciate the chance to make this right.

