Empava AppliancesReviews of empava.com

I been trying to get a replacement part since day 1..... I talk to a guy called Aron, he asked me to send him an email with pictures and he never replied back to me, I called multiple times and left voicemail and nothing Please get back to me..... a different model was sent and doesn't work on my bathtub, I need a regular faucet and switch

The Side by side wine cooler beverage fridge has a problem. The wine cooler hasn't been working properly since I received it and have been working with Empava support to fix it. It also came with dinged door on the wine cooler side which I am trying to get replaced as well. I will add an update once the cooler works. On a different note, I also received 2 of 52 bottle wine coolers and they work fine. The only issue is when the door is switched to a left opening door the Empava sign ends up upside down and at the bottom compare to the right side opening which is on the top of the door.

Worst customer service no one answers the phone and when they get back to you and semi answer questions and say they will get back they never do. Email replies are horrible as well

I purchased a 30"gas stove and the igniter for the stove has stopped working twice in one year. I expected more for a 2000$ item.

After I purchased an Empava Range hood I realized after receiving it I had purchased the wrong one. In an attempt to try to reach Empava I tried to call and per their phone directory I left my number and waited for a callback that never came two days later I did the same still no callback, waited a few more days still no callback, so I called and stayed on the line was disconnected after several minutes waiting another try and the same result. Sent an Email explained my situation and the fact that their website lead me to believe I would be sent adapters for my application. A person named Hu replied to my email and simply said send it back. I replied back Can I send it COD no reply. Their website says they will deduct 20% of the sale for restock and shipping so I'm not going to pay for the shipping unless I have some sort of an idea how this will all come down. My last reply to Hu was on May 31 2024 asking him to provide a way to me to ship this back at their expense and still have had no reply. So thats were it still sits today 6/10/2024 I would rather do bussiness on the phone as apposed to hoping for a reply back, this could have been settled one way or another over the phone! Oh, I even tried to call sales to get the one I need in the interim and was hung up on! Would you trust this place?

It's been a whole month and hasn't been shipped out yet

Their cooktop stopped working after 7 months. Then the real nightmare began. Empava seems to have one guy named Aaron who handles customer service calls in the US. I called and told him there was a loud pop and it no longer worked. He told me they would ship a new one the next day and would send me a tracking number. Great. A week later nothing. Called, got Aaron again. Told me the same thing. Few days go by I get an email saying a replacement has been shipped, but didn't get a tracking number. Ten days later the new cooktop arrives, only its a range hood, not a cooktop. Called customer service again. No answer this time. Left a couple of message over the next couple of days and no call back. Tried their online chat, no one responds there. Sent more emails. They ask me to open the box and take pictures to prove its not a cooktop. Did that. Then they ask me to seal the box back up and arrange with Fed Ex myself to come get the item they sent! The box is still sitting on my living room floor because Fed Ex never showed up. They finally send me a new cooktop a couple of days ago, but its a different model and size than the one I bought and leaves a slight gap in coverage at the back. I write customer service again telling them at the very least I need a trim kit to cover the gap. They write back and say they don't have a trim kit and "Could you please keep it?" This is exhausting. I give up. Never Empava again. Ever.

Moved into a rental. Empava oven and stove. Total junk. Stove had a broken door seal. Unable to find a replacement anywhere other than “one” from eBay for 80 dollars. Contacted Empala multiple times with no avail. Send us twenty dollars through PayPal they said. I asked for a part number and would be happy to buy the part. Never happened. Questionable. Now the overly complicated stove won’t turn on. Total junk. At least have parts available and decent customer service. There are a lot of brands I would prefer not to purchase but they are looking great compared to empava. Junk,junk,junk!!!