Reply from EndocaFeb 25, 2021
Hi Sienella,
I would like to apologise for the inconveniences you have faced in regard to receiving your packages. As my colleague has mentioned under your facebook comments, we can confirm that as soon as we received your message, we actioned out a re-shipment of your products through UPS, so hope that it will arrive to you very soon.
When it comes to delivery partners, we do our best to ensure that we search out and use the very best services we can get, while keeping the shipping costs to a minimum, however as you know, delivery services nationwide have had quite a difficult time in actioning out their services due to power outages, snow storms and other inclement weather issues which may have affected their ability to provide upstanding services at this time. In any case, we are always more than happy to re-send products that have been lost, or mishandled. Unfortunately we have had people in the past deny receiving their Endoca package, when in reality they had; looking for a reshipment (meaning free products at our cost).
Our customer care team are aware of this issue, and so ask customers to make a claim so that it is logged correctly into our system, and that of USPS. As my colleague mentioned in her response to your comment on facebook, we have made a note of issue, and are currently looking into ways in which we can take on these claims processes (above all for longterm customers like yourself), so that you do not have to. Please do let us know if you have any other questions, or need more information about your new delivery. Thank you for your patience throughout.
Best regards,
Leora
Endoca Team