Reply from EndocaJul 9, 2019
Hi Laurie-Beth,
I'm very sorry to hear that you have not enjoyed your Body Butter as much as you'd hoped to. We rarely receive feedback regarding the Whipped Hemp Body Butter, as it is usually quite a hit. However I understand that our all natural products may smell or feel different to products that you might be used to. When it comes to refrigeration, this is a general recommendation, as we have found that when CBD products are left in the heat, the CBD is likely to degrade. It is also best with our skin care products to do this because unlike many other products, we do not add preservatives or any other unnatural additives that extend our products life span. Placing your product in the fridge, while not a must, is a great rule of thumb for long term use. The body butter does take some time to absorb, however I have personally found that it does eventually after half an hour or so.
Once again, I'm sorry to hear that it did not do so for you. Because we like to keep our products as close to nature intended as possible, and love for our customers to benefit from this as well, we often recommend using essential oils, if the smell (or flavour) of a product is not to your liking. Using your favourite essential oil will add a wonderful and pure scent to your product which usually overpowers and mitigates the scent of the whipped hemp body butter – and may help you get the results you are after with your whipped hemp body butter.
We'd love to know whether these recommendation help you in any way. One of our customer care team will be in touch to see if there is anything else we may be able to do to improve your experience using your CBD hemp whipped body butter, so make sure you look out for an email from us.
Warmest regards,
Leora
Endoca Team