Reply from EndocaMar 22, 2017
Hi Jonas,
Thank you so much for updating your review about your experience, our Trust Pilot is so important to us, so we are very grateful that your experience with UPS did not effect your experience with our products and our company :)
But I sincerely apologise for our team not following up this issue with you on the chat. I can only imagine how it must have felt seeing your package delivered with such a lack of care. What they should have explained is that, once the package gets to UPS, the only people that can control the way in which the package is delivered, is their own employees, which i agree is just not good enough.
We have tried using other shipping companies, however, believe it or not, these situations actually occur the least with UPS, otherwise we would have changed shipping companies a long time ago
One of our representatives will be in touch with you shortly to see if we can remedy the experience. We truly do apologise that this situation occurred, and despite it not being due to a lack of care on our part, we understand it reflects horribly on Endoca, hopefully we can discuss this further via email and see if theres something we can do.
Endoca team
