Great
Based on 576 reviews
Energy Control Technologies, Inc.4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Energy Control Technologies is a value added partner for the entire HVAC/BAS Industry. EnergyControl.com sells a variety of product solutions for controlling heating, ventilation and air conditioning systems. In addition to the HVAC market, we are a leading supplier of building automation, energy and environmental sensors and control peripherals for energy management applications.We provide products and services to the smallest of maintenance departments all the way to some of the largest facilities and multi-site management groups in the world. Our team focuses on what is best for the customer first, nothing else matters. We work to provide the fastest lead times at competitive prices all the while providing world class service and product information to all parties involved.WE CARE ABOUT AND VALUE OUR CUSTOMERSEnergyControl.com's trusted valve take-off service team is experienced and will work with design engineers, control contractors and mechanical contractors to determine what products best fit their application.Energy Control offers reliable industry leading products from over 50+ manufacturers. When you shop at EnergyControl.com, you are gaining a partner. We strive to work hard for every single customer and treat them like family so they keep coming back.
Energy Control Technologies, Inc. (energycontrol.com) has 576 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
576 approved reviews, newest moderated first
customer
Customer service was very helpful over the phone.
Reply from Energy Control Technologies, Inc.Feb 1, 2023
Please feel free to give us a call anytime, we are here for any inquiry. We’re glad you had a great experience and we look forward to serving you again!
Gert Van A.
Thank you for solving the delivery issue prompted by UPS
Reply from Energy Control Technologies, Inc.Jan 20, 2023
Hi Gert, it was such a pleasure working with you to make sure you were able to complete your purchase. We thank you for your business and look forward to earning your busienss again.
Paul C.
I’m adding this update to my original review below; I’ve received the relays and though I haven’t tested them they appear to be damn fine. Thank you for the good customer service. Original This is the second and final request for a review of the service I’ve experienced. I’m giving a middle rating because my order is still pending fulfillment even though it was stated that my order would ship within 2 days. I’m not complaining - I ordered December 26th and didn’t expect any action during the holidays. But as of January 9th, no activity.
Reply from Energy Control Technologies, Inc.Jan 11, 2023
Hello Paul, Thank you for your feedback. The typical timeline for your order is about 2 working days, however, the holiday schedule the manufacturer was working with impacted their timelines and they failed to communicate this to our team when they processed your order. Our customer Service team has been in contact with Pilla Electrical to nail down a firm shipping date, and they will sed over an email as soon as they have an answer from the manufacturer. We do sincerely apologize for this inconvenience and hope you understand that we are working for you and on your behalf to get this order out to you as expeditiously as humanly possible. We thank you for your business and for the opportunity to turn a negative into a positive. Best, The Energy Control Technologies Team
Precision Plumbing and H.
The part that was ordered showed up on time
Reply from Energy Control Technologies, Inc.Jan 11, 2023
Hello Nate, Thank you for your feedback and we’re glad you had a great experience! We hope you’ll reach out to us any time you need anything and give us the opportunity to earn your business. Thank you and have a great day, The Energy Control Technologies Team
City of Muskegon Fire D.
I asked for several changes and adjustments to our account. Requests were completed promptly and timely without several emails for clarification. Thank you.
Reply from Energy Control Technologies, Inc.Dec 1, 2022
Hi Chief, We are here for you, and we look forward to helping out with whatever you need. We appreciate you. Thank you for your business and for the kind words, stay safe!
customer
Good website. Nice communication and speedy fulfilment. Thank you
Reply from Energy Control Technologies, Inc.Nov 29, 2022
Hello Bash, It’s been a pleasure helping you out with the Dwyer pressure controller and we look forward to serving your product sourcing needs in the future. Thank you for your business and your feedback!
Ryan
Not sure what the point of paying for 2 day shipping when it takes your company almost 2 weeks to ship the product that was in stock anyway. Last time I buy a thing from this company.
Reply from Energy Control Technologies, Inc.Nov 18, 2022
Hello Ryan, I see where you placed this order online, and on the product page, right below where you clicked add to cart, there is a notice that says this item ships in 1-2 weeks. You ordered this on November 3rd, and our customer service team transmitted this to Pilla Electrical- the manufacturer- that afternoon. We sent you an email with the approximate ship date of November 10th less than 2 hours after you placed the order, and Your order shipped out exactly 1- week later. We sent you the tracking information and I can see from that, where the order was held up by UPS- the shipping company- due to operating conditions. The order was held in Sylmar. Even with the delay in transit, which was caused by something outside of our control, you still received the order in the 1–2-week timeframe that was quoted on our website. We likely could have resolved this with a phone call or email. Thank you for your feedback and have a great afternoon.
Terry
I accidently ordered the wrong sensor. I called within the same day and got a call back to verify what I needed. Everything went very smooth and now I am getting the correct part.
Reply from Energy Control Technologies, Inc.Nov 1, 2022
Hi There, It is our absolute pleasure to help out in any way we can, and we look forward to serving you in the future as we are here for all of your automation needs. Please don’t hesitate to reach out to one of our sales teams at [email protected] for whatever you need, and they will make sure you are taken care of. Thank you for your business!
