EOEOTWOReviews of eoeo2.com

Reply from EOEOTWOOct 16, 2026

Dear Valued Customer, Thank you for bringing this to our attention, and we want to sincerely apologize for the continuous issues with your E01 and the completely unacceptable lapse in communication across our channels. We take bike shop diagnostic reports very seriously. If a certified technician confirmed that the rear motor needs to be replaced, you should not be left waiting or ignored. Having multiple representatives go silent on WhatsApp and TikTok is entirely against our service standards, and we apologize for leaving you hanging. Our management team has stepped in to take immediate action: 1. Immediate Motor Replacement: Since your local bike shop has already diagnosed a failed rear motor, we will prioritize getting a replacement motor/wheel assembly sent to you immediately under warranty. 2. Channel Audit & Direct Line: We are auditing our WhatsApp and TikTok support logs to identify why your messages were missed and to ensure our team is held accountable. To ensure this gets resolved today without relying on social messaging apps, please contact our management team directly at [email protected] with your order number, purchase details, and the subject line "ATTN: Urgent - E01 Motor Replacement". Our supervisor will personally oversee your claim and make sure your replacement is processed immediately. Thank you for your patience, and we are fully committed to making this right for you. Best regards, The EOEOTWO Management Team