Average
Based on 445 reviews
Epik LLC3.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Epik is an independent domain registrar that helps individuals, businesses and brands bring their ideas to life online.Helping you find, register and manage your domain is at the core of what we do—but that’s not all. Whether you need a beautiful website, professional email, dedicated phone number—or even an LLC for your business—we’ve got you covered. As a one-stop shop for your entire brand presence, we pride ourselves on providing comprehensive support every step of the journey.
Epik LLC (epik.com) has 445 customer reviews on Folks Told, with an average rating of 3.8 out of 5.
445 approved reviews, newest moderated first
Tim B.
Epik has always provided me with a excellent service, and professional results. I'm happy to recommend Epik to all.
Reply from Epik LLCNov 4, 2024
Hi Tim, thank you so much for your review and recommendation. There's no greater compliment we can receive than this!
Wolfgang M.
So far I'm perfectly happy with the new management and their services provided at Epik and I'm looking forward to continue to entrust some of my assets there and benefit from the unique and not to find elsewhere functionality!
Reply from Epik LLCNov 4, 2024
Hi Wolfgang, we really appreciate your review and are so glad that you're completely satisfied with our services. Thank you for your trust in us and we also look forward to your continued business. Please let us know if there's anything you need, we're always here for our customers!
Logan F.
I shot myself in the foot by tangling up some legacy accounts for personal domains with my present business account. The agent I spoke with was pleasant and upbeat and got me sorted out quickly. I assume the support is domestic-- I had no issue understanding and being understood and enjoyed the experience. I appreciated their patience in waiting for me to clear all the authentication hurdles to access multiple emails I haven't touched in years and for the recommendation to avoid using my domain-related email address for account access, which hadn't occurred to me as a risk.
Reply from Epik LLCNov 1, 2024
Hi Logan, thank you for your review. We're glad our support team was able to help get things sorted for you so quickly and provided you with useful advice. Please contact us anytime you need any assistance, we love being able to help our customers and greatly value your business.
Jack W.
There was a dark period where Epik had strayed from the path (being sold sometimes does that) but they are back in the business of providing outstanding service!
Reply from Epik LLCOct 30, 2024
Hi Jack, thank you for your review. You're right that Epik is under new ownership as of June 2023 and we are glad that dark cloud has lifted. We are focused on what's most important and that's YOU, our customer. We're glad you stuck with us as we continue to provided the legendary support we're known for.
JC
EXTREMELY inconsistent tech support. If you're lucky you get routed to one of the competent ones. That's happened about one time in four for me. More usually you get routed to someone who barely knows the job, breaks more than they fix, or very often just ignored entirely. I've never had the email support form actually get an answer (no, it wasn't caught in a spam filter).
Reply from Epik LLCNov 5, 2024
Hi JC, it sounds like we weren’t able to deliver on the legendary customer service we’re known for. We’re sorry that your interactions with our tech support team have been inconsistent, but we want to help rectify that as much as possible and hopefully regain your trust. One of our support agents has already reached out to you to make things right. We hope to connect with you soon.
Ramires D.
Epik has had issues in the past, but has been A++ since the ownership change. I have registered hundreds of domains with them and also SOLD quite a few through their marketplace, no issues with the cashouts ever either.
Reply from Epik LLCOct 24, 2024
Hi Ramires, we appreciate your kind feedback and are so pleased to hear that you think so highly of our new ownership. Thank you for your valued business and for trusting us with your domain portfolio.
matt
Prompt service and nice reps! Thank you! -M
Reply from Epik LLCOct 24, 2024
Hi Matt, thank you for your review and compliments of our service and team!
Tom M.
Fast, competent and friendly customer support, good prices, user friendly interface... Been using them for years, and they work great!
Reply from Epik LLCOct 24, 2024
Hi Tom, thank you for your review and for your continued business over the years. We're glad that our customer support has been fast, competent and friendly and that our interface is simple to use.
