EploReviews of eplo.com

Easy ordering. Great pricing, and quick delivery.

I purchased an EPLO smart toilet and after installation we found out that the bidet doesn’t work . After communicating with EPLO who took few days to find out that the bidet is defected , the support agent said that he can send a replacement bidet seat or a new toilet . I have explained my frustration that I will have to pay a plumber to remove the toilet and install a new one or to pay to replace the bidet seat with all connecting pipes and electrical . The support agent asked the manager for a compensation to help with the cost of installation . Unfortunately the manager approved only half of the cost . After I agreed with this option which is not the best option since the smart toilet is still brand new and I don’t have to fix a defected part , EPLO is still sending me emails to see if the site where I bought the toilet is sending any compensation . I am still waiting to have a fully functioning toilet when I don’t even have to do this . Don’t buy EPLO as their after sale support is useless . I will return this toilet that is already a lot more expensive than other brands who work perfectly . I will buy a different brand and of course pay a plumber again to install it . Never EPLO

We had an accident and damaged a toilet before we start installing it. We renovate homes for customers. We called Eplo and got fast response and beyond expectation customer service! I can’t talk about the reliability of the product since the product just been installed, but Eplo customer service has been of the highest quality and va very responsive. I have rarely seen service like that. I would buy their products without any fear. They stand behind their product.

Great bidet and great service

An excellent product and a great value. We tried 2 in one home and purchased 3 more for a second home. Works exactly as promised.

Fantastic toilet. I ordered the iX-7 Pro and it exceeds my expectations. It is a beautiful well made machine that does everything as advertised or better. It was easy to install following EPLO’s well thought out directions. It’s easy to give this toilet 5 stars. The clincher for me to purchase this though was because of the unbelievable support provided by Lee. I’ve not received this level of support before from any company anywhere. Lee set up a Whatapp video call and was able to show me every function, live. He answered all my questions and even texted me the following morning to request a photo of my water inlet pipe. He was concerned that its location was a problem. He was correct…I cut the pipe 1 inch shorter and it fit like a champ. Lee has since followed up to check on the toilets function and to provide very useful tips. If there were 6 stars, Lee would get 6..amazing individual support.

Installed myself, not very hard. Had it for a week so far and all the bells and butt whistles have worked flawlessly.

很好用，设计合理，颜值也高