Great
Based on 389 reviews
EquityZen4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
EquityZen, a subsidiary of Morgan Stanley, is a leading marketplace for pre-IPO investments, connecting shareholders of private companies with accredited investors. Through its category-leading technology and innovative approach, EquityZen delivers data-driven insights and tools that empower its 800,000 users to navigate the private markets with confidence. Having completed more than 51,000 private placements in nearly 500 private companies, EquityZen is on a mission to deliver “Private Markets for the Public.”
EquityZen (equityzen.com) has 389 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
Showing 55 reviews with 1 star · Clear filters
Srinivas Thammana T.
No timely response from equityzen.
Reply from EquityZenNov 14, 2025
Hi Srinivas, thank you for the review. A registered representative team will reach out to you shortly to address these issues directly. In the meantime, please feel free to contact us at [email protected] with any further questions.
P S.
Worst investment in my years of investing. They sell shares in a pre-IPO company at highly inflated prices. Then when it plummets (which it often does), does little to help people sell their overpriced shares. Very disappointing overall.
customer
EquityZen has proven to me that they cannot execute on certain deals they advertise and promote, but then they overpay on others when a deal should not have been signed. I do not believe they have their client’s best interest at heart and their communication is lacking. That’s not the kind of service I expect. I have moved to another platform that has already been a much better experience.
Reply from EquityZenOct 3, 2025
Thank you for your candid feedback. We sincerely regret that your experience did not meet your expectations, and we take your concerns about communication and trust very seriously—our mission is built on both. We recognize that deal structures in the private markets can change rapidly, meaning final allocations for the most popular assets are never guaranteed. A member of our team will reach out to you shortly to address these concerns directly. In the meantime, please feel free to contact us at [email protected] with any further questions.
T C.
Joke of a company
Shamus
Very quick to take your money for an investment but slow to pay you when you sell. It can take weeks and nobody ever answers their bogus customer phone line. They don’t return messages left on their voicemail and their support emails take days to respond. There are other competitors out there that might be better.
Reply from EquityZenJun 10, 2025
Shamus, We have requested more information from you so we can research the issues that you describe. Unfortunately, this hasn't been provided via the Trustpilot request system. We sincerely apologize for the frustrating experience with payout delays and our support responsiveness. We understand your concerns about the process and communication. We respond to every message and call we receive usually within 5 hours but no longer than one business day. If this is not your experience, please reach out to us directly with your account details so we can investigate and resolve your specific issue. You can reach us at [email protected]
Surya P.
Tidak bisa masuk email
Daniel W.
Offering shares in Optrascan raise serious credibility concerns of this platform as Optrascan has effectively defrauded us of $91000 by providing us with useless equipment and not adhering to return terms pre acquisition.
Reply from EquityZenApr 30, 2025
Thank you for the review, Daniel. Please note that while our team carefully reviews any company involved in a potential transaction, the page you mentioned is purely informational. We have not completed any deals in that company, nor have any such deals ever been listed on EquityZen's platform. Nor do we have a relationship with the company to share your concerns. If you have any questions or concerns about EquityZen, please do not hesitate to reach us at [email protected].
Anonymous C.
support emails are getting bounced and nobody picks up the phone
Reply from EquityZenApr 30, 2025
We're sorry you're having trouble reaching our support team by email and phone. You can reach us at [email protected] where we respond during our working hours. If you were using a different email address, please let us know. Thank you.
