Reply from ER Appliance Repair, LLCAug 15, 2023
Jessica,
We hope this message finds you well. We recently came across your review regarding your experince with ER Appliance, LLC, and we would like to sincerely apologize for the inconvenience caused. However, we would like to clarify that our company, ER APPLIANCE REPAIR, LLC is not associated with the incident you described in your review.
After thoroughly investigating the matter, we have determined that the employee mentioned in your review does not work for ER Appliance Repair, LLC. It seems there may have been a mix-ip or confusion regarding the company you wew dealing with. We regret any confusion caused, but we kindly request you to consider removing your review as it does NOT PERTAIN to our business.
We understand the importance of customer feedback and appreciate your willingness to share your experience. However, we kindly ask that you redirect your feedback to the appropriate channels for ER APPLIANCE, LLC. This will ensure that your concerns reach the correct company and can be addressed accordingly.
Please proceed to the pertaining company's Google Page : https://g.co/kgs/Z2uzMU
At ER Appliance Repair, LLC, we strive to provide exceptional service to our customers, and we deeply regret any negative experience you may have ha. Our team is commited to resolving any issues proptly and efficiently, and we value the opportunity to make it right.
Once again, we apologize for any confusion caused and would greatly appreciate if you could remove your review, as it is not reflective of the services provided by ER Appliance Repair, LLC. If you have any further questions please do not hesitate to reach out to us directly so we can assist you appropriatly.
Thank you for your understanding and cooperation.
Best Regards,
Vinny Rosado
Owner
ER APPLIANCE REPAIR, LLC