Erie InsuranceReviews of erieinsurance.com

Erie insurance is the worst insurance company. This insurance company does not fulfill its responsibilities. Even though the fault was theirs, after a year of back-and-forth, they tried to pay only 50% and finally paid just 30%. Most employees (I’d say 99%) are dishonest. I called headquarters many times seeking justice, but nothing was done. They just support the mistakes of their NY branch. Extremely disappointing and untrustworthy.

This makes me so sad to give three stars and write this review. I have always felt privileged to qualify for Erie coverage. For years, at least 10, myself and my family has believed that this is the insurance company to be with if you can. Known for great coverage without premium gauging if your deemed to be "good risk" based on past driving and home owner claims history. Today, I feel gauged. We have hung in there through inflation knowing (hoping?) that the wave of hikes would be over by now. They are not and I'm out of patience. I hope a decision maker takes time to reflect on how many of their long standing customers feel taken advantage of. I no longer believe their rates match their reputation, service and price promises.

This is the worst insurance company. All insurance companies are scammers anyway charging people knowing that theres hardly ever gonna be an instance where a claim is filed. My grandmother has been with them for 40 years, and payed around $1000 a year, so thats a total of $40,000. (Shes old so it most likely was cheaper the further you go back but im going by the info I have currently st the rates shes been paying for years) but in that 40 years she has filed two claims for weather related incidents with the home. One of the times they sent her $1,400 for damage to the roof (then she payed a crap load out of pocket to pay for the repair) then the other incident she dont rember how much it was because it has been a long time but I can guarantee you they have profited way more than she has ever received in insurance claims when she needed it. She just received a letter in the mail saying they are canceling her home owners insurance due to the claims she has filed....I guess they want all your money but dont want to have to insure you when something youre covered by happens. Ungodly, wicked wicked people. Do not do business with this company

Excellent service from start to finish. I threw a few curveballs by mixing up the directions, but their support team handled everything with patience and professionalism. Thanks to them, I was able to “get ’ir done” without a hitch. Great company, great people.

I had been with Erie for about 5 years. I slid on some ice 2 years ago and they paid about $500. Then 5 months ago my 19 year old son did have an at fault accident and he got a failure to yield ticket. I figured my insurance was going up I thought I was waiting for the 6 month to end and see the new rate. Instead I received a cancellation notice. Since I had just paid for the month they had to cover us to April 5. I ended up with the General and my rate for a year was a down payment of $457 and monthly I'll be paying $40 less than I was paying with Erie. So the down payment was the penalty for his accident but this policy is for 1 year and Erie only does 6 month policies. I will say their claims adjuster are awesome and my agent was very good but unfortunately they gave no say. I think it sucks to tell a 19 year I old who has driven 3 years with no accidents or tickets has 1 accident and cancelling us I'm now glad you did. You could have at least made me an offer. Erie is fine until they have to pay a claim, if over a certain amount they will automatically cancel you no matter how loyal you've been to them. The people are nice but it's their underwriting dept that's the problem

WAY TOO EXPENSIVE. IF YOUR BILL GETS LOST IN THE MAIL THEY WILL IMMEDIATELY TURN YOU OVER TO A COLLECTION AGENCY. WAS A ERIE CUSTOMER FROM AGE 15 TO AGE 40 AND ALWAYS PAID BILL ON TIME DO NOT APPRECIATE THE PRICE INCREASES AND BEING TURNED OVER TO A COLLECTION AGENCY WHEN MY BILL GOT LOST IN THE MAIL. I WILL NOT BE BACK AS A ERIE INSURANCE CUSTOMER.

slow to pay out claims

I had a very poor experience with Erie Insurance while attempting to resolve a third-party auto claim from an accident on November 5, 2025. The claim was initially denied by the assigned adjuster, Madisyn Andrews. After I submitted a written rebuttal with additional information, supervisor Spencer Wilson confirmed that a supervisory review would begin on November 27, 2025. After that confirmation, I received no updates or responses to multiple follow-up emails and phone calls for several weeks. I also experienced dismissive and concerning communication from adjuster Madisyn Andrews. During a recorded phone call on November 11, 2025, she requested my statement regarding the incident. Immediately after the recording ended, she stated that I was “most likely not going to win” and that she had seen similar cases and “they always lose” before key information, such as the police report or the insured’s statement, had been reviewed. I ultimately received a response on December 22, 2025, from a regional director affirming the original decision. Regardless of the liability determination, the lack of communication after promising a supervisory review and the overall lack of professionalism in the process made this an extremely frustrating experience. Based on my experience, I would strongly encourage others to avoid doing business with this insurance company.