EROMMYReviews of erommy.com

I ordered a gazebo since over 2 weeks now and I wanted to cancel my order before it will be shipped and wrote to customer service. After email and multiple chat with the chatbot , I hear nothing... radio silence, They already send ne an email 2 days after my order with the message your order is on the way with a tracking number but tracking number give me nothing as the gazebo is not shipped yet. Its very frustrating because the customer service not existing at Erommy..only chatbot with precan message... radio silence .. I'm going to call the credit card company to cancel the order because it look like scam.

It could be great but there are many manufacturing defects. You would think if this was cut out by machines all the parts would be the same and fit but they don't. Directions are horrible. Once you put it together, the next one would not be that bad, but trying to figure out the directions is ridiculous. Customer service is atrocious. Cannot get anyone on the phone and they don't listen to your problem, they just send out some generic reply that's not even close

Easy ordering, received complete order in one shipment on third day after order was placed, installation was easy with 3 people but a bit confusing a couple times & finished product looks great. Haven't had to contact customer support so can’t comment on that yet. Overall great experience…so far 😊

I ordered an electric fireplace TV stand with adjustable shelves… I received the fireplace portion but no stand, yesterday (21st). Quick shipping and I will update my review if customer service gets back to me and the rest of my item comes asap. ———-UPDATE—- stand received (although I wasn’t notified pieces would be shipped separately) but multiple pieces of wood are broken and all but one of the glass panels are shattered. So far customer service has been responsive. Will update further once this next piece is resolved —-UPDATE—— 5/29/25 I was told the specific pieces I needed would be shipped to me! Will update my review one last time once I receive the replacement parts and put everything together! Update —- 6/5/25 Received a whole new stand vs just the specific parts I needed. All parts were brand new and none were damaged! I appreciate the customer service following through and communicating with me throughout. It was a bit tedious to put together but instructions were pretty clear. Now I have to figure out how to dispose of the rest of it! Thank you!

I ordered the blue two seater ride on car for my son and daughter. I purchased it along with a 1 year warranty that was offered. First, it took almost two weeks to get delivered, but I won’t blame Erommy for that as I’m sure the shipping carrier, FedEx, that was used is to blame for that. Second, I received the car and a part was busted and cracked. In spite of this unfortunate finding, I still assembled it for my kids because they had been so excited to finally get the car I didn’t want to tell them a piece was broken and I’m we need to contact the company and get a replacement. After attempting to fix the broken part as best I could, I assembled the car EXACTLY how the directions instructed. After a few days of riding and playing in the car, the entire bottom/metal piece that holds the main body of the car (that came assembled in the box by the company) became unscrewed and fell/dragged the ground. I flipped the car over to get a better look at what happened and it appeared the screws, that held this metal to the body of the car, had all fallen out. Again, I attempted to fix the problem myself before reaching out to the company and purchased new screws and reattached the metal to the body where it previously was held together. Unfortunately, this car is so poorly/cheaply made and the screws just kept falling out, leaving the car unable to be used. I reached out to customer service to figure out what I needed to do to use the warranty I purchased and hopefully get a replacement. It has been 2 days now, and I still have not heard back from the company on this matter. Very disappointing that you can spend almost $300 dollars AND purchase a warranty and are left with customer service that are not doing their job and a company that sells a bunch of crap and doesn’t mind taking people’s money and selling them something that won’t even last a week!

Bought a 10x12 Erommy Pergola via Amazon. One of the corner pieces came missing rivets and I cannot finish pergola build. Tried contacting Erommy directly by phone and email. No response yet.

I bought a 10 x 13 umbrella 2 days ago and it was listed as not having a base included. I called to confirm with customer service and they repeated i need to buy a Base as a separet $184 item. I ordered the base, but when the umbrella arrived it has a perfect base for my deck. Now i'm having major issues trying to return the extra $184 base. customer support phones dont work and emails dont get answered. I'm in the process of going through the BBB and a credit card dispute for the base. Dont buy from them. They finally returned the item after the 8th day of answering questions and sending pictures.

My 100lb tent arrived before expected without any damage. Excellent price and customer service.