ErsanailsReviews of ersanails.com

Reply from ErsanailsMay 13, 2026

Hi love, thank you for sharing your feedback. We’re truly sorry to hear that you feel this way. We want to kindly clarify that every Ersa Nails set is handmade by our professional nail techs. We take a lot of pride in our craftsmanship, and we’ve also shared comparisons on our social media to show the difference between our handmade nails and mass-produced nails from platforms like Shein or Temu. If you purchased from us and have any concerns about the craftsmanship, quality, or whether the set you received matches what you expected, please feel free to reach out to us anytime. Our customer service team will be happy to look into it and help resolve the issue. We’ve also requested your information here so we can better understand your concerns and assist you further. Thank you again for giving us the chance to make this right.

Reply from ErsanailsMay 13, 2026

Hi love, we’re truly sorry to hear about your experience, and we completely understand how disappointing this must have felt. Customer experience means a lot to us, and we’d really like to learn more about the issues you mentioned with the glue gel, removal pen, and overall wear time so we can look into this properly and help make it right. We’ve already requested your information through Trustpilot so our team can further assist you. You’re also very welcome to contact us directly at [email protected] with your order details, and our customer service team will get back to you as soon as possible with support. Thank you for sharing your feedback. We truly hope we can help resolve this and give you a better experience with Ersa Nails.

Reply from ErsanailsApr 3, 2026

Thank you so much for your support and kind review—we truly appreciate it! Our customer service team is always committed to providing you with the best possible service within our policy guidelines. We’re grateful to have you with us! 💖

Reply from ErsanailsApr 3, 2026

Thank you so much for your kind review and for recognizing our customer service team. We are especially grateful for your lovely words about Joyce — we have shared your praise with her, and it truly means a lot to all of us. We sincerely appreciate your understanding and support for our service team. At the same time, we would also like to extend our highest respect to our talented nail artists, whose dedication and hard work go into every set we create. All of us at Ersa Nails are truly thankful for your support, and we look forward to welcoming you again in the future!

Reply from ErsanailsMar 18, 2026

Hi Lisa, Thank you for taking the time to share your feedback—we truly value every customer’s experience and want to address your concerns thoroughly! First, regarding the sizing issue you mentioned: we explicitly note on our official size chart that customers need to order one size up for the Short Almond nail shape. We understand that this detail might be overlooked occasionally, but our team has repeatedly clarified this sizing tip in pre-purchase communications. Additionally, we clearly state on our homepage that if your measured nail size falls between two numbers, or if you have any sizing doubts at all, you should reach out to our customer service team for personalized guidance before placing your order. Regrettably, we didn’t receive a sizing consultation from you prior to your purchase, which led to the mismatch you encountered. We also want to emphasize an important point about our return policy for hygiene reasons. Press-on nails are personal care items that come into direct contact with the skin. Accepting returned products would pose a serious risk of cross-contamination and compromise the health and safety of our other customers. This policy is non-negotiable and is designed to protect everyone, and we sincerely hope you can understand our commitment to hygiene standards. Lastly, about the wear duration of the nails: our homepage features a detailed step-by-step tutorial video that covers proper application and maintenance to maximize longevity. After checking our records, we found that there were no email communications from you regarding issues with the nail’s durability before this review was posted. If you encounter any application problems in the future, please don’t hesitate to contact us—our team is always ready to provide you with tips and support to help you get the best wear experience. We strive to ensure every customer is satisfied with their custom press-on nails, and we hope this explanation clears up any misunderstandings. If you have further questions, feel free to reach out to our support team anytime. Best regards, Ersa Nails Update 18/3：Based on the customer’s own response, it is clear that no consultation was made with our customer service team regarding size selection prior to placing the order. Without the customer providing measurements or reaching out for guidance, it is not possible for us to determine whether the purchase may have been incorrect—especially considering that the email communication referenced only began yesterday. Regarding the claim about not purchasing the short almond style, our size chart provides very clear and detailed measurement instructions to assist customers in selecting the correct size before ordering. We make every effort to ensure this information is accessible and easy to follow. According to our customer service records, all after-sales cases that fall under our responsibility have been properly resolved. The only exception applies to cases where sizing issues arise due to incorrect self-measurement or selection, which unfortunately falls outside the scope of our after-sales policy. As already clearly explained in our initial response, we believe the situation has been addressed in full. The remaining judgment can be left to those reading this review. We appreciate your understanding.

Reply from ErsanailsMar 17, 2026

Let’s set the record straight regarding this review. First and foremost, our customer service team provided detailed, patient guidance to the customer no fewer than three times during our communication. Our size chart clearly and prominently advises that customers should select one size up when purchasing the Short Almond nail shape—a critical tip we highlight to ensure the best fit. Despite this explicit recommendation, the customer chose to ignore our advice, claiming that sizing up would make one of their fingers feel too loose, and insisted their own measurements were correct. What followed was that the customer ordered the wrong size, opened and used the press-on nails, and then demanded a full refund. We had to politely decline this request, and here’s why: press-on nails are intimate beauty products that directly contact the skin. For the sake of hygiene, safety, and fairness to every single customer, we cannot resell used products to anyone else. This policy is clearly stated on our official website for all to see. We deeply regret that the customer left this malicious review simply because their unreasonable refund request was denied. We stand by our policies, which are designed to protect the rights and interests of all our valued customers. For those who wish to verify the facts, we are fully prepared to make the complete email communication records public for everyone to judge fairly. At our brand, we prioritize honesty and transparency above all else. We will never compromise on our principles to satisfy unfounded demands, and we remain committed to providing high-quality, handcrafted press-on nails and sincere service to customers who respect our policies and guidelines.