Poor
Based on 136 reviews
Ersanails2.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ersanails is listed under Personal Care.
Ersanails (ersanails.com) has 136 customer reviews on Folks Told, with an average rating of 2.5 out of 5.
136 approved reviews, newest moderated first
Zack O.
One of my nails had a small chip, so customer service gave me a replacement nail and some extra film. The texture and color of the new piece matched identically, so I couldn't tell which was the original. I cherish it.
Myrtle A.
Even with my hectic work schedule, the Eranails press-ons are excellent and long-lasting enough to last more than a week. Expert advice: even if I didn't use much adhesive, always have some extra on hand. Their customer service helped me find the ideal fit when I asked about sizing for my second order, and they responded to me in a matter of hours. Ersanails is exceptional in terms of both customer service and product quality. Give these a try; you won't be sorry!
jooohnny
I got a set as a gift from a friend and it looked nice enough, that I bought a second one plus 2 more. The second set I got looked really sloppy. The other two were fine, but had a lot of bubbles throughout. So you win really hard or lose I guess. If the first set was a solid 8/10 (small specks of black dirt in the top coat??), the second pair was a 3/10, with the other 2 in the set maybe being a 5/10. Wish I did proper research before buying anything. They last a decent amount of time, 2 weeks, and the glue is easy to remove but hard to apply. The customer service was also lacking when I asked why my order was delayed too.
hayley
Do not buy the nail glue, the advert says stays on for 30days. Mine fell off less than 24hrs. I contacted customer service no reply. Don’t waste your money.
Yagmur
Loved everything. The nails are so pretty i definitely recommend!
Claire F.
They refused to give me a refund after I sent three different pictures showing that the product was rubbish and didn’t work now they are ignoring me 54837 there’s the order number
Reply from ErsanailsNov 11, 2025
Hi Claire, We are writing to further clarify the issues you raised regarding product size selection and the refund request, and to seek a reasonable resolution based on factual information and our service terms. First of all, we would like to reiterate how to choose the correct product size: we have provided extremely clear size instructions for all products, and we also sent you the corresponding detailed size guide link. According to our email records, you did not consult any questions about the size before placing the order. This oversight led to your failure to notice the unique characteristics of the short almond style, which is not our responsibility. We have always made every effort to provide comprehensive product information to help customers make appropriate purchasing decisions, and the prerequisite for this is that customers fully review the relevant instructions or consult us in a timely manner when in doubt. Secondly, you have been emphasizing that the product quality is not up to standard and thus request a refund. You also stated that you have thrown the product into the trash. However, you only provided photos of your hand, which completely failed to show the specific problems of the product as we requested in the first email. More importantly, we have not received the returned product yet. It is hard for us to understand why we should provide a refund under such circumstances. Does this mean that you expect to use the product for free after using it? In addition, it is clearly stated on our homepage that due to hygiene and cleanliness reasons, we do not accept product returns or issue refunds for used products. This is a basic service standard to ensure the health and rights of all customers. Finally, we must solemnly remind you that if you continue to slander our brand on various platforms and even through your bank, which infringes on our reputation rights, we will be forced to take corresponding measures. This includes publicly disclosing the complete email communication records between us and reporting your malicious refund behavior to your bank. We have always respected the legitimate rights and interests of customers, but this does not mean that we will bear the consequences for problems caused by your improper operation and use after you have used the product, especially when you cannot provide any videos or photos to prove the so-called "product quality issues". We still hope to resolve this matter through friendly communication. If you have any supplementary materials that can prove the product problems, please provide them to us immediately. We will re-evaluate the situation based on the materials. Looking forward to your reply. Sincerely, Flora Ersa Nails
Veronica
I ordered OVER A MONTH AGO with no updates on shipping and only one email a week after ordering saying there were delays. They didn’t reach out at all until I emailed customer service. It feels like they are never going to actually mail me anything and are just hoping I forget I paid so they can keep the cash. I ordered the first week of October and nothing has been shipped. Honestly just get your nails done at an actual salon and avoid ersa.
Reply from ErsanailsNov 7, 2025
Hi love, I’m reaching out to follow up on my request for additional information sent three days ago. This information is essential for us to efficiently address and resolve your issue. We haven’t received your response yet and wanted to check if you need any clarification or assistance with providing the details. Could you please contact us at your earliest convenience to share the required information or update us on your status? We’re committed to resolving your matter promptly and appreciate your support. Best regards, Sky Ersa Nails
Kristiina
Ordered nail glue and UV-lamp that did not work with darker nails at all and they did not even warn about it (they also sold darker design nails so). When I sent them a complaint they sent me an AI generated answer about how they are ready to solve my issue or even refund. I said partial refund of UV-lamp could work. And then they never wrote me back. I left a 2 star review on their page and they did not even leave that up so their products only have 4 and 5 star reviews visible. Instead they mailed me and said sorry and gaslighted me that they definitely responded to my refund request blaming it on spam folder. After all that sketchy behaviour and false advertisement and seeing other people's experience I think they are just a dropshipping company that sell other people's products for a lot more money. Nasty liars and scammers. Edit: Waited for your funny reply. Hilarious lying and you do this under every low review, amazing. Makes sense why you don't leave the bad reviews up on your own page lol. I wonder are your horrible replies also AI generated or somebody actually writes them?
Reply from ErsanailsNov 3, 2025
Hi love, We sincerely apologize for any inconvenience caused by this matter. Thank you for providing your order details – they have been extremely helpful for our verification. After checking our records, we can confirm that the relevant email was sent to you as scheduled. To ensure we address your product concern promptly, we have recontacted you via email. Could you kindly share a short operation video that shows the product issue? This will allow us to verify the situation thoroughly and provide an effective solution as soon as possible. Please feel free to reach out if you have any questions or need further assistance. We appreciate your patience and cooperation. Best regards, Sky Ersa Nails
