Excellent
Based on 218 reviews
ESAPet4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At ESAPet, we deeply understand the comfort and support an Emotional Support Animal (ESA) can provide. Our mission is to help you obtain a legally recognized ESA or PSD (Psychiatric Service Dog) letter through a seamless and guided process, starting with a free screening by our licensed, accredited, and experienced therapists.Our therapists are highly trained and skilled in assessing mental health conditions and determining the therapeutic benefits of pets. They have completed rigorous education and possess a thorough understanding of the laws and regulations surrounding ESAs. This includes the criteria for qualifying animals and the rights and responsibilities of ESA owners. As the leading Emotional Support Service, we guarantee that your letter will be 100% compliant with both state and federal laws.
ESAPet (esapet.com) has 218 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
218 approved reviews, newest moderated first
Linh N.
Responsive and professional and affordable
Reply from ESAPetApr 22, 2026
Hi Linh, Thank you for your feedback! We’re glad to hear you found our team responsive, professional, and affordable — that’s exactly the experience we aim to provide. We appreciate you choosing ESAPet and are always here if you need anything in the future. 🐾 Best, The ESAPet Team
Audrey B.
But customer service is great u can't get your letter mailed to you u have to get it through email and I 'm not good with that
Reply from ESAPetApr 15, 2026
Hi Audrey, Thank you so much for your kind words about our customer service—we really appreciate that. I understand how receiving documents by email can feel inconvenient, especially if you’re more comfortable with physical copies. At this time, all letters are delivered digitally through email and your client portal, which allows for faster delivery and easy access whenever you need it. While we don’t currently offer mailed copies, it’s something we’re actively working on improving for the future based on feedback like yours. If you need any help accessing or downloading your letter we’re more than happy to guide you step by step—just let us know. We’re here for you! Best, ESAPet Team
Sebastian G.
They don't reply emails. Sending a contact form is also useless. This company seems to run in auto-pilot without customer support. Also, the platform only accepts US phones, and for people from abroad, about to move to the USA, this is a problem. Y had to reach the therapist using public contact information, and explain my situation so he ended up calling to my non-us phone.
Reply from ESAPetApr 15, 2026
Hi Sebastian, Thank you for sharing your experience, and I’m really sorry for the frustration you went through—that’s not the experience we want anyone to have. After speaking with you, we were able to confirm that your messages were unfortunately not received on our end, which explains the lack of response you experienced. We understand how frustrating that must have been, especially while trying to coordinate something important. We also appreciate you taking the extra steps to reach your therapist directly, and we’re glad to hear you were ultimately able to connect and move forward. Your feedback regarding international phone access is very valuable, and we’ve shared it with our team as we continue working to improve accessibility for all clients. If there’s anything else we can assist you with, please don’t hesitate to reach out—we’re here to help. Best, ESAPet Team
Rose
I had a great experience using this service to obtain my ESA letter. Communication was clear. I really appreciated how professional and efficient everything was, especially with how quickly I received my letter. It made what could have been a stressful situation feel simple and manageable
Reply from ESAPetApr 15, 2026
Hi Rose, Thank you so much for your kind words—we truly appreciate you taking the time to share your experience. We’re really glad to hear that the process felt clear, efficient, and stress-free for you. That’s exactly what we aim for, especially during situations that can already feel overwhelming. If you ever need anything in the future, we’re always here to help. Wishing you all the best! ESAPet Team
Mario R.
The team was excellent, and responsive!
Reply from ESAPetApr 16, 2026
Hi Mario, Thank you for your feedback. We understand your initial concerns. After speaking with you directly, we confirmed that your letter was issued by a fully licensed practitioner and provided clarification regarding their credentials. We’re glad this was resolved with your landlord. All ESA documentation issued through our platform is completed by licensed professionals, and we take the validity of our services very seriously. We appreciate the opportunity to address this and are always here if you need anything further. — ESAPET Team
Anita
The process was straightforward The interviewer was kind and explained everything very well. I was made to feel comfortable and supported
Reply from ESAPetApr 15, 2026
Hi Anita, Thank you so much for your kind words—it truly means a lot to us. We’re really glad to hear that the process felt clear and that you felt comfortable and supported throughout. That’s exactly the experience we want every client to have. If you ever need anything in the future, we’re always here for you. Best, ESAPet Team
Kassandra
the lcsw had the right credentials aligned with my state. He was kind, direct and processed the work quickly. The portal interface is easy to follow. I knew what was happening at each step and it was easy to get what i needed. they dont flood you with nonsense marketing promotions - strictly professional. some ESA vendors are shady: these folks are legit. Licensed providers in the right state, no flashing ads / distractions for stuff you dont need, and easy portal use. issued in 2 days exactly as stated.
Reply from ESAPetApr 15, 2026
Hi Kassandra, Thank you for such a thoughtful and detailed review—we really appreciate you taking the time to share your experience. We’re especially glad to hear that the process felt clear, professional, and efficient, and that everything was delivered as expected. Providing access to properly licensed providers and keeping things straightforward is very important to us, so your feedback truly means a lot. If you ever need anything in the future, we’re here to help. Best, ESAPet Team
Leah H.
So easy to use, quick turnaround and great communication with the therapist. I am a repeat customer and will definitely be using this from now on!
Reply from ESAPetApr 15, 2026
Hi Leah, Thank you so much for your kind words and for being a repeat customer—we truly appreciate your continued trust in us. We’re really glad to hear that the process felt easy, with quick turnaround and clear communication. That’s exactly the experience we aim to provide every time. We look forward to supporting you again whenever you need us. — ESAPet Team
