Excellent
Based on 700 reviews
Eskute US4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Eskute Bike is a fast-growing ebike company. We keep offering more choices to people who e-bike to commute and those who e-bike for leisure. It strives to capture a confident, carefree life intended for customers by relentlessly inventing creative innovations.
Eskute US (eskute.com) has 700 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
700 approved reviews, newest moderated first
Mandy D.
The trike we bought through Temu came quickly and was easy to assemble. Great quality trike and my 10 and 8 year old are enjoying them but I can also ride them too. Good battery life, very satisfied. Much better assembly than the mooncool we bought for our smaller child.
Nancy W.
Fun bike, fast shipping, easy to assemble. I bought two bikes for my grandsons for Christmas. Shipping was fast, no damaged parts, and so easy to assemble. The kids loved the bikes!
Jay B.
Great trike e-bike, easy to assemble and the wife just loves to ride it. Thanks Eskute.
Peter R.
Must be honest with the time difference I mostly corasponded out of there working hours with questions they always responded andi got the information I needed very good at responding and giving correct information..excellent customer service
Patrick C.
I have written this review myself, and I have a receipt for the 2E bikes I purchased" someone can call me to verify, if someone doesn't believe me. Patrick 505-603-6614 Potential Buyers in shopping for bikes. When we decided to purchase 2- Folding E- Bikes we were hesitant to order them online! Being on fixed income’s we had three (3) priorities; price, quality, and customer service. It is always a gamble when you order online, but the three (3) things we were looking for seemed hopeful, so we placed the order! We did some comparison’s online, and decided the price was attractive! Reading all the specifications, and the information on the bikes they appeared to be of good quality! Weren’t sure about customer service, because I made a phone call and didn’t get a return text till 2 o’clock in the morning we live in New Mexico! I was connected to a representative named Jenny and I can only give her kudos for the manner in which she took care of a few problems and she didn’t hesitate to offer to returning our money if we weren’t completely happy! We are satisfied; the three things we were concerned about all turned out positive. We hope to enjoy our bikes for many years to come! Thank you Jenny for being an awesome representative for your company. Patrick and Nancy
mark
the purchase of a d200 ebike from eskute was extremely easy. the eskute company worked with me twice to insure we received the correct color wanted because eskute was getting low on some color choices. The bike is great handles very easily, and has nice acceleration. assembly was very easy. The headlight assembly could be improved in the manual by updating picture in manual to show whether in front of clip on front bumper or behind clip on front bumper. delivery only took 8 days which I thought was great since it was around the christmas shipping season
Nick P.
This company is not very fast with their responses for problems. After waiting a week to get your bike shipped to you, you expect to have all parts in the box so that it can be assembled properly and safely. Since this bike is for my son, he has been tracking and wanting this bike. It is inconvenient that it arrived without a washer that goes to the front axle which should be crucial for safely riding the bike as you would not want the nut to back off of the axle thread. I've contacted the company but no one has responded as of yet so that I could find the correct washer size and type material etc so that I can put this together for my son. Hopefully nothing else is bent or missing as I have not continued any further assembly steps. I would expect to get this part rushed back to me in the mail or at least have someone contact me and let me know the part specs so I could have an option to pick it up at a local auto or hardware store. I will be updating this review to reflect the way the company responds to this inconvenience.
Reply from Eskute USMar 31, 2026
Dear Nick, Thank you for your feedback, and I’m truly sorry for both the delay in our response and the inconvenience caused by the missing part. Due to the weekend closure, email backlog, and time zone differences, our reply was unfortunately delayed — I completely understand how frustrating this must have been, especially since the bike is for your son and you were eager to get it assembled and ready. Regarding the missing front axle washer, this is indeed an important safety component, and we sincerely apologize that it was not included in the package. As soon as we identified the issue, we arranged a replacement shipment for you. Could you please confirm whether you have now received the part? Additionally, please let us know if you notice any other missing or damaged parts during assembly — we will make sure to resolve everything for you as quickly as possible. We truly appreciate your patience and the opportunity to make this right. Your satisfaction, especially when it comes to your son’s safety and enjoyment, is very important to us. Kind regards, ESKUTE Support Team
Michael R.
BOUGHT ESKUTE D200 GREAT EBIKE HIGHLY RECOMMENDED GREAT PRODUCT NO ISSUES
