Estée LauderReviews of esteelauder.com

I love Estee Lauder products and the Estee Lauder website offers alot of rewards and freebies with every order I've placed. I've never had any problems with them other than the website always freezes when I try and select my rewards and can take nearly an hour trying to select items and get through checkout. Need some serious TLC on their website! Once I was trying to select my rewards choice and then all the options disappeared so I didn't get my freebie even though I had over 300 points on my loyalty rewards. Products great just website otherwise I'd have give 5 stars.

used to use it for few years but not effective anymyore.. feeling disapointed but ive found myself another products wich are bettwr for my skin

Terrible customer service. I was on phone to kate customer service for over one hour attempting to order travel bag and gift . Put that through to Harrods , London to be told I would have to pay £6 delivery fee ! Ridiculous! Wast of time . Pamela Longthorpe State midwife

The only reason why I gave one star is because I couldn’t give zero and still write a review. Horrible customer service! I have used Estée Lauder Youth Dew for over 50 years. My in-laws gave me my first bottle. It was purchased from Neiman Marcus in downtown Dallas. The vast majority of these 50 years I have purchase it from local department stores - Neiman’s, Nordstrom, Dillard’s, Macy’s. Lately, out of convenience, I have ordered from Amazon because my husband is disabled and I am his caregiver. I recently received a product that I thought looked old. I contacted Estée Lauder to ask them to decode the stamp etched on the bottom of the box to see if there was an expiration. Foolishly, I thought it would be easier than returning it to Amazon. Even though I explained my circumstances in my email, they refused to help me. They said they weren’t responsible for a product purchased on Amazon. I explained that I wasn’t asking them to assume any responsibility, just decode the etched number. The customer service rep was rude, arrogant and totally unhelpful. They have lost a 50 year customer. Youth Dew is my signature fragrance. Everywhere I go, someone compliments on it and asks what it is. Never again will I proudly ( or at all) share that information.

I used one of the Estée Lauder moisturisers as a tester, my mom had brought the actual product and gave me a sampler to see how it felt. In the first few seconds of using it my skin began to burn, feel irritated and just feel horrible. For the whole day my face looked inflamed and red. It’s been 5 days since I used the product and my skin is constantly peeling, feeling itchy still, and red. I tried to use sudocream on some parts of the inflammation but made it worse and it felt like agony, which was two days ago. Ever since then I’ve just used plain water to wash my face, but it feels dry and cracked. It even looks cracked by my lip, under my eyes, and on my cheeks, they look like actual wrinkles and I’m only 16. I called customer services and they did nothing to help at all, when the little they could do is give me advice, as they are part of a dermatologist and makeup organisation at the end of the day. Or at least direct me to someone with the knowledge. Instead what are they doing? Sending me a survey. I have never experienced anything like this with any skin product I’ve used, and even though it’s “suitable for sensitive skin” which I don’t even have sensitive skin, I don’t recommend buying it... DO NOT BUY THIS PRODUCT!!!!!

Went to the Estee lauder counter in boots princess street today to get my foundation matched ... the staff there was so arrogant and unwilling to help .. she picked a random medium shade without asking any question or having a good look at my skin or using any device ..applied on my face with her finger saying that was my shade.. which was clearly not . And all these happened within less than a minute. I was so annoyed and literally ran away from that shop.. she just ruined my mood for the day .

This applies to the website. Still waiting for my order with no email to advise of delay, just a despatch email 5 working days after the order was placed. no response to my email asking why there is a delay. They need to get with the times and provide an acceptable service and turnaround.

Lasst die Finger von dem Ester Lauder Online Shop! Ich habe gerade eine sehr schlechte Erfahrung gemacht, die ich euch nicht vorenthalten möchte. Anfang Dezember hatte ich eine Bestellung in Höhe von 96€ getätigt. Für die Bestellung in dieser Preisklasse wurde mir erstmal großspurig ein tolles Geschenk versprochen und einige andere Vorteile angeboten. Ich habe dann auch sofort einige Geschenke bestellt und diese vorab per Kreditkarte bezahlt. Nachdem ich dann fast 3 Wochen auf die Lieferung gewartet hatte, befand sich natürlich erstmal nichts von den versprochenen Geschenken im Päckchen, sondern eine Mitteilung, dass leider nichts mehr lieferbar wäre. Zeitgleich wurde ich aber täglich mit Werbung geködert, in welcher immer noch die Geschenke angeboten wurden. Seltsam oder? Leider fehlte auch (der billigste Artikel) in dem Päckchen - wurde aber bereits Wochen vorher von meiner Kreditkarte abgebucht! Ich hatte mich dann am gleichen Tag noch per "email an den Kundendienst" gewandt. Was soll ich sagen, es kam keine Reaktion - bis heute etliche Wochen später! Ich wurde aufgefordert eine EIDESSTATTLICHE ERKLÄRUNG unter einreichen meines PERSONALAUSWEISES abzugeben. Den Aufwand sollte natürlich ICH tragen. Dieser Shop ist meines Erachtens völlig unseriös. Ich hatte zwar zum Glück noch nie das Problem mit fehlenden Artikeln (ich bestelle sehr viel im Netz) aber dieses Verhalten finde ich doch sehr dreist.