Average
Based on 447 reviews
Etana Custody3.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Etana’s industry-leading suite of custody and trade support solutions allows clients to manage global currencies, crypto currencies and digital assets from a secure environment linked to a range of service providers. We reduce counterparty risk, increase capital efficiency, and mobilize assets across venues for exchanges, institutions, investment professionals, and individuals, all the while providing unrivaled security. Our high compliance standards give clients peace of mind, knowing their assets are protected and secure.
Etana Custody (etana.com) has 447 customer reviews on Folks Told, with an average rating of 3.1 out of 5.
Showing 194 reviews with 5 stars · Clear filters
Ben T.
Recently I've opened a business account with Etana Custody. I must say the paperwork for KYC profiling are a little tedious. However, this is mitigated with timely and helpful customer service. Kudos to Mr. Tomas (Etana Support) for his excellent work.
Khalid
Service is really convenient. All KYC so far were legitimate and without any unnecessary complications. Fund transactions takes reasonable time to reach destination. Customer support are really helpful.
Dan M.
Recently I was pleasantly surprised at the quick response from Etana. I've become used to somewhat delayed response from some crypto brokers, and this experience was better than I'm used to. They assisted me with a login issue I was having. So far, after using Etana for about a year, I haven't had any issues, I've rated them highly as a great company to deal because too often its only when folks are upset, they leave reviews. Anyway, here's to hoping that my experience continues to be positive.
LW
I’ve been using Etana for nearly a month now and have experienced top notch service every time. My 4 digit withdrawal was processed within 5 hours! I highly recommend this service. Just make sure to authenticate everything properly beforehand and maybe ask support if everything is in order for you to go ahead with withdrawals/deposits the first time! Doing so would probably put your mind at ease, and you will have a record of confirmation. WAGMI
Garth R.
I changed my phone, and was not aware of transferring the Google Authenticator app. Using the help option they were able to walk me trough how to regain access to my account.
Aleks
Response time was quick and dealing with Etana was a pleasure so far.
Mark P.
Excellent, prompt and professional service.
Pleased
I am very impressed with the quality of service received from Etana. The responses to all of my questions and concerns have been clear, concise and professional. The speed with which my questions in reference to deposits, transfers and withdrawals have been quite helpful and alleviated my apprehensions. I will certainly continue with Etana
