Average
Based on 447 reviews
Etana Custody3.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Etana’s industry-leading suite of custody and trade support solutions allows clients to manage global currencies, crypto currencies and digital assets from a secure environment linked to a range of service providers. We reduce counterparty risk, increase capital efficiency, and mobilize assets across venues for exchanges, institutions, investment professionals, and individuals, all the while providing unrivaled security. Our high compliance standards give clients peace of mind, knowing their assets are protected and secure.
Etana Custody (etana.com) has 447 customer reviews on Folks Told, with an average rating of 3.1 out of 5.
Showing 194 reviews with 5 stars · Clear filters
Enrique
Straightforward and easy to use website, transactions (withdrawals and deposits) go through very fast. Works great with Kraken. Don't hesitate to use it, ETANA is a trustworthy and reliable company. Has worked great for me.
Andrejs M.
I have relied on Etana Custody’s services for over 5 years and have completed multiple transactions (mostly onboarding fiat to the Kraken exchange). They are a reliable service and I have felt well supported. On the handful of occasions that I have needed to reach out to the support team, all of my concerns and/or questions have been addressed and I’ve been extremely satisfied. Most recently, I encountered a technical issue that prevented me from accessing my account. Specifically, I tried logging in and was met with a prompt to "Please complete your profile." As a result, I couldn’t access my account, or my deposited funds. While stressful, my stress was exacerbated further by a recent post to trustpilot.com (i.e., “Avoid Etana Custody…”) that suggested a number of major concerns, including the user being locked out of their account. Despite my concerns, I’m pleased to share that once again my interactions and overall experience with the customer support team were excellent. They were quick in responding to my inquiry, and promptly addressed my issue (I was informed that a recent tech rollout had caused a few issues with some customer profiles). Without hesitation, I recommend Etana Custody. In my experience, they are an extremely competent and professional service, and a pleasure to work with.
Reply from Etana CustodyAug 2, 2024
Hi Andrejs, Thank you for taking the time to leave a review on your experience. We are pleased to hear our team quickly resolved your technical issue, and we thank you for your continued support. The Etana Team
Herbert
So far so good in setting up an account. However I suggest Etana address the review from a customer calling Etana a scam. A great way to scare off clients. Never a good idea to leave these complaints with no response.
JOSE ANTONIO LORIA G.
Etana seems to have a strong commitment to preventing money laundering, which is beneficial for the community. They consistently monitor each customer's activities to ensure transparency and accountability.
Joshua E.
I had a great experience with customer service when opening my account. Etana is the best alternative to traditional banks if you want your money and assets saved and available for use right away in the US. Etana has fair transaction charges, and no hidden charges because all withdrawal and deposit fees are emailed to you from the beginning. I hope to have a great experience in the future
Florin
Excellent customer support, interface is easy to navigate.
Jean Francois B.
Professional and polite.
AHMED A.
Etana custody is highly recommended , professional, quick, helpful.. i have been dealing with this company for almost 6 times now .. and im very happy so far .. they are really fast and professional.. they do ask a lot of questions about you when they put you in “Account review” but ones you provide all the required information.. they are really fast .. thank you Etana!
