Excellent
Based on 240 reviews
Eterneva4.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Eterneva is radically redefining the way we memorialize by turning ashes into diamonds and crafting designer cremation jewelry.
Eterneva (eterneva.com) has 240 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
240 approved reviews, newest moderated first
Deyang S.
The staff gave me frequent updates during the long process. Very helpful.
Reply from EternevaFeb 25, 2025
We’re so glad you found the updates helpful Deyang! Keeping you connected throughout the journey is so important to us. Thank you for allowing us to be part of this special process. With love and gratitude, Hailey Head of Customer Care
Brian
Updates about the status of my order were fairly regular after many communications initially to start the process. The emails showed or told me where in the process my mother's diamond was, usually with a photo or short video of the actual process. The personal touch was nice. However, it took a REALLY LONG TIME. Almost two years, which seems excessive. Turned out they had to make a second one, as the first was not clear enough. And then FedEx was scheduled to bring it home on Tuesday, so I had arranged to be home all day to sign for it, and the guy showed up at 10:00 Monday morning, when I was not home. Thankfully I was coming back, and had to park on the highway behind his van because he was blocking my driveway.
Reply from EternevaFeb 25, 2025
Thank you so much for sharing your feedback Brian, and we’re truly sorry for the frustrations you’ve experienced. We understand how important it is for everything to go smoothly, especially with something as meaningful as your mother's diamond. Sometimes, because of the way diamonds are formed, there can be tiny natural marks inside, called inclusions. This only happens in about 10% of diamonds, and while we try to avoid them when cutting, sometimes they can still affect the final shape. At Eterneva, we always prioritize quality over speed, so when this happens, we will grow a second diamond for you (at no extra cost), and you get to keep both diamonds. This is a normal part of the process, but it does mean the timeline is a little longer when this occurs. We also know how disappointing it can be when shipping doesn’t go as planned. While we don’t control FedEx’s delivery process, we have a dedicated person on our team who works directly with them to fix any issues that come up—which is above and beyond what you would see at any other company. We always go the extra mile to make sure your experience is as smooth as possible, because we know how important this diamond is. We are deeply grateful for your understanding and patience, and we’re committed to making sure you’re completely happy with your diamond and experience with us above all else. Thank you again for sharing your feedback with us, and please know that it was an honor for us all to be a part of your mother's diamond journey. With all my love, Hailey Head of Customer Care
Kerry
Working with the team at Eterneva was a peaceful experience. Loosing my mom is still incredibly hard to process. The team was not over bearing or intrusive and helped with the process in such a loving way. Which meant the world to me. Thank you.
Reply from EternevaFeb 25, 2025
We are so deeply sorry for your loss Kerry and truly honored to have walked this journey with you. It means so much to hear that the experience brought you a sense of peace. Our hearts are with you as you continue to honor your mom’s beautiful memory. Sending you love and support. With all our love and care, Hailey Head of Customer Care
Dana
From the very first phone call until the conscientious delivery I felt cared for and seen. It is clear these people all have had their own journeys. They handle every delicate aspect and stage with intense care. I can not say enough about them. And my son’s diamond is as spectacular as he was in life. Thank you so much Eterneva.
Reply from EternevaFeb 25, 2025
Your words truly mean the world to us Dana! It is our deepest honor to walk this journey with you and to celebrate your son’s incredible life in such a special way. Knowing that you felt cared for and seen every step of the way is everything to us. Thank you for your trust and for sharing this heartfelt tribute. Sending you so much love. Sincerely, Hailey Head of Customer Care
Sophia M.
Every little detail was taken care of perfectly. I can confidently say this was one of the best decisions I've made.
Reply from EternevaFeb 25, 2025
Aw Sophia, this truly warms our hearts! Knowing that this was one of the best decisions you’ve made means the world to us. Every detail was handled with love and care, and we’re so honored to have been part of this journey with you. Thank you for your trust and for sharing this beautiful moment. With all our love, Hailey Head of Customer Care
Margaret
Notifying me with every step and showing the videos !
Reply from EternevaFeb 25, 2025
We’re so glad you’ve enjoyed the updates and videos Margaret! Keeping you connected to the journey means everything to us. With love, Hailey Head of Customer Care
James J.
It is ideal! My wife like it!
Reply from EternevaFeb 25, 2025
That’s wonderful to hear! We’re so glad your wife loves it. Thank you for sharing this special moment with us! Sincerely, Hailey Head of Customer Care
Gertie J.
Having a diamond made of my father's ashes was the best experience in the world!! He and I were extremely close and his passing had a huge affect on me. It has been almost 18 years and I think of him everyday. Now having the diamond makes his memory even that more special. If you are thinking of doing this for a loved one, do it!! It is very worthwhile. Cheers!
Reply from EternevaFeb 25, 2025
Aw Gertie, this truly touched our hearts! Your bond with your father is so special, and we are deeply honored to have played a small part in celebrating his memory in such a meaningful way. It’s beautiful to hear that your diamond brings you even closer to him—what a powerful tribute to your love and connection. Thank you for sharing your journey, and cheers to a love that lasts forever! With love, Hailey Head of Customer Care
