Excellent
Based on 240 reviews
Eterneva4.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Eterneva is radically redefining the way we memorialize by turning ashes into diamonds and crafting designer cremation jewelry.
Eterneva (eterneva.com) has 240 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
240 approved reviews, newest moderated first
Sandy
This is a very hard decision to make and your staff has helped me with every step. They are kind, respectful and supportive.
Reply from EternevaDec 2, 2025
Making a decision like this takes so much strength, and I’m really glad our team was able to walk beside you through each step. Your kindness means a lot, and we’re honored to support you in something so meaningful. With love, Hailey Head of Customer Care
Karen
Step by step notifications are always perfect Respect and Dignity towards my husband’s memory are comforting during our family’s difficult time grieving his passing! I will cherish the Diamond you are expertly making for me and it will be a shining star for my broken Heart and Spirit!
Reply from EternevaDec 2, 2025
Aw, thank you Karen! What a beautiful way to describe his diamond — a shining star for your heart and spirit. That moved me deeply. I’m so glad the step-by-step notifications and the care our team is taking with your husband’s memory are bringing even a small measure of comfort during such a painful time. It’s an honor to be trusted with something this sacred and to walk alongside you and your family in this part of your grief. With love, Hailey Head of Customer Care
Sharon
They keep me updated on the status of my husband ashes regularly With videos and descriptions
Reply from EternevaDec 2, 2025
Hi Sharon! I’m really glad the regular updates, videos, and descriptions have been helpful as you move through this journey. Keeping you connected to each step of your husband’s diamond is so important to us, and it’s an honor to care for something so meaningful. With love, Hailey Head of Customer Care
Juliann
So appreciate the updates on letting me know what is happening. The explanations are interesting and the video helped me to understand. The kindness of your company is just wonderful.
Reply from EternevaDec 2, 2025
Thank you for sharing this Juliann! It means a lot to hear that the updates and explanations helped everything feel clearer and more connected for you. I’m especially glad the video brought the process to life — those little glimpses can make such a difference. Your kindness truly touches us. Thank you for letting us walk alongside you in something so meaningful. With love, Hailey Head of Customer Care
Noelle
I first learned about Eterneva from Lap of Love (who are also amazing) after having to make the heartbreaking decision to euthanize my first dog — my first dog. It was one of the most difficult moments of my life. I had no idea a service like this even existed, but when I discovered Eterneva, I knew it was the perfect way to honor his memory and keep him with me always. From the very beginning, the team at Eterneva was incredibly kind, patient, professional, and supportive. They kept in touch with me every step of the way, and I truly appreciated the transparency — there were no surprises, just compassion and care. I loved the personalized video included in my original kit, but my absolute favorite part was the video call with my design representative. Together, we designed a simple, elegant necklace I can wear every day. The finished piece is stunning. I get so many compliments on it, and people are always shocked when I share that it was made from my dog’s ashes. It’s such a meaningful conversation starter and a constant reminder of the bond we shared. I am beyond grateful to Eterneva for turning my grief into something beautiful and lasting. I highly, highly recommend them to anyone looking for a truly special way to remember a beloved pet or loved one.
Reply from EternevaDec 2, 2025
Aw Noelle, thank you so very much for sharing this! Your words moved us all so much — thank you for sharing your dog’s story and the love you poured into this journey with him. Losing a first dog is a very particular kind of heartbreak, and it means the world that you felt supported, understood, and cared for through every step. I’m so glad the videos, updates, and especially your design call helped the experience feel personal and comforting. Designing a piece you can wear every day — something simple, elegant, and full of meaning — is exactly the kind of connection we hope to create. Hearing that his necklace has become a conversation starter, a reminder, and a way to keep him close… that’s everything to us. It’s an honor to have played even a small part in helping you carry his memory forward. With love, Hailey Head of Customer Care
ALYSSA B.
Its nice to see the process
Mandy
Everyone has been so comforting and reassuring throughout this whole process. I've been well informed and understand what is going on with every step of this journey.
Reply from EternevaDec 2, 2025
I’m so glad to hear that you’ve felt comforted and supported throughout this journey Mandy. Feeling informed and understanding each step is so important, and it means a lot that our team was able to give you that reassurance along the way. With love, Hailey Head of Customer Care
Barbara
I’m so happy to be able to follow through all the steps of what you’re doing. It’s wonderful that you take your time and slowly explain things.
Reply from EternevaDec 2, 2025
Hi Barbara! It makes me so glad to know that following each step has brought you comfort. We believe these moments deserve to be taken slowly and explained with care, and I’m grateful that approach has meant something to you. With love, Hailey Head of Customer Care
