Educational Testing ServiceReviews of ets.org

ETS is one of those companies that is unaffected by poor reviews. They don’t give good customer service or provide adequate support for those using their products because they don’t have to do so. Their handling of virtual testing during the pandemic, more specifically their outsourcing of testing to ProctorU, further illustrates their lack of concern with actually providing a valuable return for all the money young professionals put into their company. And should one have an issue with ETS, one should expect to rarely be able to get in touch with a live human being. Emails to them receive little more than automated replies. Calling them with a testing issue results in absurdly long wait times. Why should they care? They are the only game in town!

Shockingly bad. I would be extremely careful operating with this company. Especially, before you pay for anything. Their refund policy and customer aftercare service is beyond terrible. Terrible company. Products are way overpriced. Awful customer service.

PLEASE do yourself a favor and find a different company. This company takes half your fee in the event that you have to cancel your exam, despite test reqs. changing with CoVid. I scheduled an exam, then found out that the GRE requirement was waived for the semester of which I was applying. I needed to cancel the exam. I kept the books and study services I paid for and only wanted a refund for the exam. I notified them over two months in advance and they refused to refund the full fee. They kept over $100 for absolutely no services rendered. The schedules were very open so it wasn't like I had held a spot from anyone who may have needed to schedule. Use a different company who has adapted their policies to reflect the circumstances we are all in.

I am sorry, but I have been seriously tested for COVID last month and had a sick leave and was not able to get any refund for my not completed test I could not attend due to this. I have provided them with proves of my tests and Hospital Sick Leave form, but was not good enough to them. There was no understanding to the fact, that hospitals on Friday in Saudi Arabia do not provide detailed report on Emergency Unit and also, that there is nothing like General doctor in this country. Also, COVID tests go through Apps and App result is the only way of proving that you went for test and its result. No compassion or understanding. I get it ppl fake their medical leaves to not got for test, but if I already provided what I could, they act like they do not have enough money to just postpone it for me or to refund it on the credit, so I can use this money again for few weeks later, once I am well again. The lack of care from this organization led me to do the test with IELTS, coz their approach was better.

I would not recommend it! The customer service is non existent, I tried to reschedule my appointment due to illness and contacted them several times with my sick notification from a german hospital. I am under huge time pressure as i have only 5 days left to take the test. They replied my sick note is not valid because it is in another language (german). What do they expect?? Where should I get an english certification when i am actually in Germany! The customer service is absolutely trash! Nobody will help you, even if you contact more than 5 different contacts. I do not recommend!

Non-existing and not helpful customer service. I waited for 3 hours in a queue to get to customer service rep to receive no help at all - the rep told me to contact helpdesk to sort out my issue. Isn't it the helpdesk? ETS is a joke. And, by the way, I can't make a payment for the TOEFL exam...

Absolutely exploiting their position as the supplier og TOEFL. Charging ridicoulous amounts for a test only valid for two years so they can rip off the students once again.

I paid for the at home version and at the day of the test the proctor extension had issues, they tried to solve it but it didn’t work , i tried to reschedule but nobody answered my emails , i asked for a refund via PayPal, but they refused and PayPal told me that the seller gave them a proof of service delivery!!! A service that i didn’t receive!!!! I had to pay again to get to pass the test in centre !!! Very disappointed, don’t recommend it at all !!!