ET WoodcraftsReviews of etwoodcrafts.com

Incredibly difficult to get proper communication. It wasn’t until I became very firm did they reply. First was told 3-5 weeks but table came in 12 weeks. I wondered many times if this company was legit but it turned out they are. Sent pictures but only after I was obv upset - then began to wonder if those pictures were of the table we would received. Researched ownership trying to reach someone but ownership is not publicly disclosed. It’s all frustrating and suspicious. We found the craftsmanship incredible - the artisans get all the credit for this company’s product but the business side needs massive improvements.

We bought a Handcrafted Solid Wood Dressing Table For Living Room, Brown / 59"W x 32"H x 12"D. While the table is beautiful, the legs are not level, and the table is tilted down to the left and also wobbles when you apply any pressure to the ends. There are small, silver nail heads visible around the top of the table border. Also, the three drawers are hard to open and bind. Costing over $3,000, this is not the quality we expected.

We ordered a desk and appreciated the amount of choice offered - size, finish. The wood and stain are gorgeous, and communication along the way was top notch, including pictures as the piece was being built. As much as I love the idea of this product and creative company, there are some challenges ... Product arrives in a crate that takes a lot of effort to open, with significant materials for large item pick up or dumping. I mention this to set expectations and acknowledge they are not white glove delivery. The wood (real wood! what a novelty in a sea of veneer) is very heavy, so if you don't have a lot of strength, you will need help uncrating and assembling (fair enough). Our desk suffered some damage en route - scuffs, chips, and gouges. For the price paid, it is disappointing to receive an item with multiple areas of damage we need to repair. Assembly - the three pieces don't quite fit together, so the desk is wobbly and unstable. The packing included six screws, but there were only four holes for screws to connect the parts. And there are no instructions included. All in all, the material is gorgeous but it does not meet our standards for the price or the effort to put together. I emailed the company today with my concerns, not seeking recourse but to give them input. I will not buy from them in the future and hope they can work out the kinks.

This company has beautiful designs and is very good at marketing but we will never buy from them again due to their quality issues and misleading marketing. It is unfortunate as there were several other products we were interested in purchasing and I have a custom project I had hoped to build with them. I'm sure there are customers that have been satisfied with their product but I would say that our product was acceptable but certainly not what would be expected for a $2,000+ piece of furniture. However, based on our experience during the process, I was expecting a product that we would have to throw in the trash and knew we would never get our money back from a company in Vietnam. We were happy that the product was usable. When we purchased the product , we thought we were getting a solid piece of furniture, but when we got a video from the company, realized that it would arrive in pieces to be assembled which we decided was acceptable. I'm sure I missed it but didn't realize the product would be built after it was ordered; especially when the email with my order confirmation said "We're getting your order ready to be shipped. We will notify you when it has been sent". The long construction process did not bother us, but then we got an update on our furniture with pictures and showing measurements. The measurements did not match the measurements shown on the website and more troubling is that the unit had 4 shelves, rather than 3 shelves as shown on the website, so the clearance between shelves was very limited. The website showed that our product was "in stock" and we asked if they could ship a product from stock with the proper measurements. We were told "all of our products are made to order". I looked at their website and every product I viewed showed as "in stock". I don't believe that the company would have corrected this but we told them to go ahead and ship it since we didn't want to start the process over from the beginning. Our product ultimately arrived along with an email with a 2 minute instruction video. There were multiple pieces that did not match the instruction video but ultimately got it together by beating the pieces together with a rubber mallet as shown on the instruction video. It wasn't what I would call easy and the only damage we had was some minor splitting of the wood as it went together. From a distance the furniture looks good and you can't see any quality issues until you get up close. The furniture does have a bit of an orange tint when in the direct sunlight but fortunately ours is situated where it gets a minimum amount of direct sunlight. If you move forward with a purchase from this company, I wish you luck. I hope in the future the company will take some of the money that is spent on the constant marketing emails, pop up ads, and slick (although misleading) website and invest that in a manufacturing quality process.