Eu MorpheReviews of eu.morphe.com

The worst customer service I have ever received. Waited for more than a month, wrote 5 emails with no response, spoke 3 times to customer service and at the end nobody managed to tell me why I still didn’t have my order. The people on the phone were rude, repeating again and again that they could cancel my order without even trying to fix the problem that was with their warehouse. I am so disappointed, I don’t recommend ordering anything from this brand.

BE WARNED - Buying online from Morphe is not recommended. They use some company called Fox_Bags_Service to handle their orders. I purchased an artistry palette as a Christmas present for my daughter at the end of November. It arrived in time for Christmas but they did not ship the product I ordered and one of the colours was broken with a crack across it. My daughter did not want their substitution but they refused to take it back, even though I had not ordered it. They were only prepared to offer me a 20% refund. This is their response :- "Dear Customer, We apology for this inconvenience. Because this is overseas shipment, if you returned back the item, you still need to pay more shipping fee for this resend package. In this case, we advice you to keep it and then we will refund you 20% to your original payment method as a compensation. We hope you can accept it and we are looking forward to hearing from you. Once again, We apology to not meeting your expectation". Despite numerous emails telling them they had not shipped what I ordered they refused to budge. Absolutely appalling customer service !!

Jeg har bestilt ved EU Morphe to gange. Begge gange er alt kommet, og lige det som jeg bestilte. Første gang bestilte jeg James Charles paletten, 9D og 9T paletterne. Jeg bestilte dem den 18.05.20, altså midt under corona. Jeg havde tænkt at det kunne tage længere tid pga corona og folks anmeldelser, men morphe tog sig godt af det. Den 20.05.20 fik jeg en mail om at det ville blive forsinket pga corona, og der er forståeligt. Den 06.06.20 fik jeg en mail om at nu var pakken på vej, og jeg ville modtage den den 13.06.20. Hvilket jeg gjorde. Det tog næsten en månede, men dette var også under den store nedlukning. Anden gang jeg bestilte, bestilte jeg Jaclyn Hill palette nr 2 og James Charles store børstesæt. Jeg bestilte det den 11.11.20 og der stod der var 8 dages levering. Den 13.11.20 modtog jeg en mail, om at pakken var blevet sendt, og at jeg ville modtage pakken den 18.11.20. Pakken kom godt nok først kl 10 den 19.11.20, men det kan ske for alle pakker. Begge gange har alt hvad jeg har købt været helt perfekt og meget godt pakket ind! Paletterne er pakket i bobbelplast, og selve papkasse det hele kommer i er også fyldt med luftige poser, som gør at der er mindre chance for, at det går i stykker. Jeg har selvfølgelig aldrig haft brug for at sende noget tilbage, så ved ikke hvordan de håndtere det.

I will never buy from this website again.. I ordered at november 22, now is december 29 and i still dont have it! In parcelsapp.com writes that delivery are shipped at december 22, and no more information. I am so angry...

Service client médiocre  1 mois d'attente sans rien recevoir alors que le délai était de 3-5 jours.. Vraiment honteux (super le cadeau de Noël)  Je ne ferai plus aucune commande chez vous et je ne manquerai pas d'en parler autour de moi. De plus ne répondent jamais aux mails (sur les 3 mails que j'ai trouvé)

Commande de la palette James Charles passée le 1er Décembre, débitée le lendemain...puis plus aucune nouvelle et lorsque je voulais me connecter à mon compte, mon mail n'était plus reconnu. Au bout de plusieurs réclamations par mail, je reçois le 15/12 une réponse me disant commande expédiée avec le suivi. Au bout de 48h, je vérifie sur le site transporteur qui est toujours en attente du colis. Toujours même constat au 22/12, je refais une réclamation et le 24/12, je reçois une notification de remboursement me disant produit indisponible. INADMISSIBLE!!!! C'est une HONTE, c'était un cadeau de Noël. Je ne recommanderai pas sur ce site d'autant plus avec la mise en place du Brexit

J’ai commandé le 28 novembre et je l’ai reçu le 23 décembre. Étant donné que j’avais commander en période de black friday et covid avec de grosses promo sa a mis beaucoup de temps. Mais je suis pas déçu des produits. Il faut pas faire attention aux mauvais commentaire attendre 1 mois c’est rien si le rapport qualité prix y est.

Worst shopping experience ever! Goods are in hold for 2 weeks and the excuse is Covid-19. I don’t understand how other companies are able to ship and morphe seems to always have trouble. Prepare yourself for 1-2month delivery