EufymakeReviews of eufymake.com

Reply from EufymakeOct 12, 2026

We're sorry — running out of ink and maintenance parts means your machine stops, and there's nowhere else you can turn for them. We're not going to explain that away. Please email us at [email protected] with your printer's serial number and the specific items you're waiting on. We'll check current stock, give you a real restock date rather than an open-ended wait, and see what we can do to prioritise your supply in the meantime. Your point is well taken, and it's been passed back to the team responsible for supply planning. The eufyMake Team

Reply from EufymakeOct 12, 2026

We're sorry your experience with the E1 has been this negative — that's clearly not what we want for anyone. We'd like to look into what went wrong properly, but we don't have enough detail here to do that. If you're willing, please email us at [email protected] with your order number and the serial number of your printer, along with a description of the issues you've run into (photos or a short video help a great deal). We'll assign your case to a senior member of our team and follow up directly. Whether it's a hardware fault, a software issue, or the way our support handled your case, we'd like the chance to understand it and put it right. The eufyMake Team

Reply from EufymakeOct 12, 2026

Thank you for the fair and measured way you've raised this — and for acknowledging that you can't recall exactly how long passed before you ordered. That said, we don't think the timing of your order is really the point here. When a cleaning cartridge is flagged by the machine as needed, the printer can't run without it, so any delay in that order translates directly into downtime for you. A wait that would be a minor inconvenience for most purchases is a production stoppage for this one, and we'd like to treat it with that in mind. We're sorry the delivery took longer than you expected. Your feedback has been passed to the team responsible for consumable fulfilment — the speed of replacement parts is something we need to keep improving, particularly for items the machine can't operate without. If you'd like us to look into this specific order, email [email protected] with your order number and we'll check what happened and how we can do better next time. Thank you again for the constructive feedback. The eufyMake Team

Reply from EufymakeOct 12, 2026

Thank you for the feedback — both points are worth taking seriously. On the software, you mention features that should be included in the package. We'd genuinely like to know which ones specifically, as that's the kind of detail our product team can act on. If you email us at [email protected], we'll pass your list directly to the team responsible for eufyMake Studio. On the camera alignment, we're sorry it hasn't been reliable for you. We know accurate alignment is fundamental to getting good results, and it's not something we'd want you to work around. If you can describe what's going wrong — whether it's the registration marks not being detected, alignment drifting, or calibration failing to complete — that helps us identify whether it's a setting we can fix with you now or a software issue to address. Both of these have been noted and passed back internally. We won't promise specific features or dates here, but your feedback does go to the people who decide what gets built next. Thanks again for taking the time to share this. The eufyMake Team

Reply from EufymakeOct 12, 2026

We're sorry — and you've identified the real issue precisely: if our machines only work with our ink, then keeping that ink in stock is entirely our responsibility. When it's out of stock, you have nowhere else to go, and your machine simply stops. That's not something we can put down to anything other than our own planning. On pricing, we hear you. The cost of ink, filters and maintenance parts adds up to a significant ongoing spend on top of the machine itself, and we won't argue that it doesn't. Feedback like yours — including on shelf life and consumable costs — has been passed back to the teams responsible for pricing and product planning. For the immediate problem: please email us at [email protected] with your printer's serial number and the specific items that are out of stock. We'll check availability, give you a real restock date, and see what we can do to get you running again as quickly as possible. Your point about supporting customers by keeping inks available is fair, and it's exactly what we need to be better at. The eufyMake Team

Reply from EufymakeOct 12, 2026

Thank you for taking the time to share all of this, and for the constructive way you've raised it — we're glad you feel your input is valued, because it genuinely is. On the bundle. Let's check this properly. Please email us at [email protected] with your order number, and we'll review exactly what was included in the bundle you purchased and what you received, so we can confirm whether anything is outstanding and get it sent to you. You mentioned receiving the film roll but nothing to test it with, and we'd rather verify that against your actual order than guess. On white ink moisturising on its own, and on print-and-cut support for laser machines. Both are useful suggestions, and we've passed them to our product team along with your wider point — that it would be better to take more time and deliver a complete package, rather than having customers buy additional items to fill the gaps. We can't commit to specific features or timelines here, but suggestions like these are how the roadmap gets shaped. Thank you again for the detail and for the tone you've written in. We'd like to get the bundle question resolved for you properly. The eufyMake Team