Average
Based on 58 reviews
Eva Commerce3.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
EVA Commerce is a leading SaaS and agency provider specializing in profit-driven, inventory-aware advertising for top marketplaces like Amazon, Walmart, Wayfair, and Faire. Our platform offers cutting-edge features including hourly bid management and conversion-focused strategies, supported by industry experts. We help brands and sellers maximize their ROI with data-driven insights and advanced algorithms. Beyond advertising, we provide comprehensive reimbursement and brand audit services to ensure optimal performance and efficiency. At EVA Commerce, we’re dedicated to driving growth and success for our clients through tailored solutions and unparalleled expertise.
Eva Commerce (eva.guru) has 58 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
58 approved reviews, newest moderated first
Emebet G.
Thank you for reaching out to me. I also appreciate for a quick resolution to my problem.
Reply from Eva CommerceApr 26, 2022
That's great! Thank you so much for taking the time to leave your feedback. We're so glad you had a positive experience!
Divine C.
Love this software. So easy to use and the customer service is so great! So easy to get solution and help even the founder helps. More power!
Reply from Eva CommerceApr 26, 2022
Amazing! We're so happy to hear that our software is working so well for you and your business and that you've had a positive experience with our 24/7 customer support. Thanks so much for taking the time to tell us about it!
Amy Z.
Easy to use software, accurate data. Evs runs my PPC too and when they started they were able to remove majority of the ineffective campaigns and look at the account holistically not just from campaign perspective. Highly recommended
Reply from Eva CommerceApr 26, 2022
This is so great to hear! Thank you so much for your feedback. We're so glad to hear that our PPC team's holistic approach to managing advertising for maximum profits is working well for you and your business!
Ana
I feel like leaving my feedback as this may help others making a decision on going with these guys or not. The customer service is usually very attentive and responsive, however when it comes down to the tool itself, I didn't have a good experience. Also every time I raised an issue with them, they'd never come up with a detailed response in regards to your issue, they'd usually say: "oh, eva has done 1.000 pricing decisions", rather than "I can see that even though you've set the price to be X, it hasn't changed for reason Y". These are the issues I have faced, which they haven't provided a proper response or addressed: 1. Downloading or uploading the inventory file can take hours or sometimes even won't finish. I'm talking about 200kb files here, not huge ones 2. When the upload is successful, prices will take hours to get changed on amazon. So if you add up this issue with issue number 1, sometimes price may take 3-4 hours to change (if the upload works of course) 3. After logging into the eva account, the system will eventually log you off immediately.
Reply from Eva CommerceMay 7, 2022
Thank you so much for your thoughtful feedback. We're so glad to hear that you had a great experience with our customer success team. In regard to the areas you explained you were experiencing some difficulty, we're so sorry to hear that your experience was not ideal! We discovered in your case that when downloading the inventory file, there was a store specific issue. We did open a case with Amazon and were able to resolve this problem. Now that it is fixed, if possible, we would love to have you test it again. Our goal is to have a maximum of 2 minutes to download/upload the excel sheets to Amazon. To give you the opportunity to re-test now that the store connection issue has been fixed, we would love to offer you 2 free months to give it another spin and see how the tool does for you. Please feel free to contact our customer success department anytime 24/7 to facilitate the extended free trial on your account. 1-833-444-0255 Good luck! We hope to make your experience over-the-moon amazing this time!
Todd W.
The team at Eva continues to not just offer the services listed on the website, but add more and more tools and data every month to help sellers run and grow their business.
Reply from Eva CommerceApr 6, 2022
Wow - thank you so much for your feedback! We're so glad to hear that you're enjoying Eva and we hope you'll continue to give us your feedback so we can continue to improve our platform every day!
LLCMOLBB
The price for the subscription is good for a new seller like me. And the Reprice doing the job great. The only I don't like about what I experience is the reimbursement. Need to enhance the team to be pretty serious in handling reimbursement cases as it is so disappointing without feedback and a result to receive. But, Eva is still 5 Star to me since my sales excelled with a help of a repricer.
Reply from Eva CommerceApr 5, 2022
Hey there! We're so glad to hear that you're having such a great experience with the repricing tool! I wanted to make sure you're aware that all of the reimbursement data is available for you to view at any time on your dashboard. Please don't hesitate to call our customer service line or send a quick chat through our website if you need some help walking through viewing that data. We'd love to help!
Danu D.
Highly recommend, Eva is one of the best repricer which increase our sales and profit. How about the customer service, 24/7 always available and ready to help. Kindly with respect to whole Eva's Team
Reply from Eva CommerceApr 5, 2022
Thank you so much! We're so glad to hear you've had a great experience!
Joyce H.
Alex gave me a very easy to follow and understand overview of the new menu of services at EVA. He sent me links on how to Remove aged inventory; how to update pricing via bulk .
Reply from Eva CommerceApr 6, 2022
That's wonderful! We're so happy to know that Alex was able to make a difference in your day and your business by making the platform as easy as possible to understand and use. Please continue to reach out whenever you need a hand!
