evacuumstoreReviews of evacuumstore.com

Products they are shipping to the customer do not match photos they have posted on their website. The company refuses to make things right and insists that the customer pays the return shipping for an incorrect product.

ordered a replacement control valve for vacuum at my daughter's. gave the store the proper make, and model number. viewed the available valve on their website with operator and indicated it looked like it didn't match the one for my vacuum (i had previously taken the vacuum apart and was familiar with what it looked like). The store (after speaking with someone in the background) indicated they no longer carried the valve i needed, but the one they showed on line for $28 would fit. Received the part on time. Went to replace the valve - and found it didn't fit (mounting holes didn't line up and one of the tube ports was on the wrong side). since i was visiting i forgot and left the valve at my daughters, so didn't retrieve until about 1 month later. Called the store back and they said it was the wrong valve for my vacuum, and could not refund me since it was past 30 days, but would give me a store credit. unfortunately, repairing vacuums is not my main profession, so doubt i would be using the store credit anytime soon, and neither is throwing $28 out the window. very dissapointed.

My experience with evacuum started out great. I ordered two bare floor nozzles for my daughter and I On October 28, 2018, as we have the same vacuum. They arrived very fast. My daughter's nozzle worked great. Mine wouldn't stay on the wand. something was defective inside. I called and spoke to Jaime. She told me she would send me another one. Again, it arrived very fast. I was happy. Until I went to attach it to my wand. It wouldn't even go on. So, I called and spoke again to Jaime and she said send pictures. I did. And waited. And waited. I emailed to see if anyone got them. Apparently, after about two weeks I called again and found out I had the wrong email address. So, resent them. Nothing. I called and asked to speak to a supervisor and was told no one was available and was sent to her (Jaime)voicemail for her to call me back. Nothing. I called again and was told she would be in later and would get back to me. No. So I called again was told to send the pictures to general support which I did and I would be assigned a case number. I heard nothing so I emailed and was sent a case number which was created on December 4, 2018.Then I heard nothing. As you might imagine I have become very angry. All I wanted was to get another nozzle. Simple, right? You would think so. So, December 13, 2018 I call and ask to speak to a supervisor as soon as someone answered. I asked who I was speaking to and it was Jaime. She asked my case number and never gave me to a supervisor. I told her everything again and she put me on hold. She came back and said the nozzle is no longer available and she would have to refund my money. That was the icing on the cake. So, was there some reason no one ever looked at my case number and contacted me even if it was just to say we no longer have that nozzle. The customer service I didn't receive negated the good customer service at the start of my transaction. If you place an order and it arrives and everything is fine, you should be all set. If you have a problem,well, good luck with getting it resolved!

DO NOT order from this online source. My family was hit by Hurricane Michael and one of the losses was our central VAC. Even though I was very specific about the unit I wanted, when the wrong one was sent evacuum argued it was the same and that the emblem on the canister had been update and the quiet clean left off. This unit is noisy. Before I could vacuum my house and never hear the unit running it was so quiet a baby could sleep through it. Now it’s like a freight train in comparison. I hate this unit after having my nice quiet clean. They refuse to pay for the return of the unit I purchased even though it is clearly a different unit than what I specifically requested. I simply want to exchange the unit for the one I previously had. Customer service is no help what so ever.

I ordered a power assembly for my Dyson and was sent the wrong part. Contacting eVacuumstore they informed me the order was sent to a third part and they would reimburse me the expense upon return of the part. I followed the instructions and sent the part via Fedex only to have it arrive at their facility in Twinsburg OH where it seems to be lost. Emails to the Fedex facility failed to locate the part. So I am out of pocket the cost of the part. I will go else where for replacement parts for my Dyson.

Slow shipment. No tracking number provided when item was shipped. Nowhere to check on order status. Looooooong wait for customer service. Customer service was amazingly slow. took them over 15 min just check on 1 order. Definitely won't do another purchase with them

Hi The power head seems to work as designed

Fast delivery! Very satisfied with the product and would definitely order from them again.