EverandReviews of everand.com

We've been Scribd/Everand subscribers for a few years now. I have a long list of saved books, as most avid readers do. I can't tell you how disappointing it was to one day open my saved list, only to find out each of them is now a "sample". I have to upgrade to read the books that were included in my subscription just the week prior?? I'm glad I didn't upgrade and I look forward to downloading all the local library apps I can find.

Everand cancelled my membership with zero explanation or warning, they first claimed it was my fault so i sent screenshots disproving this. then they blamed my bank, again sent screenshots after speaking with my bank directly. After i disproved every excuse they tried to come up with, they finally admitted that THEY themselves Terminated my subscription manually and will not provide any explanation even though there was no violation. Now they are trying to force me to buy a new more expensive subscription, incredibly dishonest business practice. i am reading through their terms and conditions to submit a report to the better business bureau because they did not honor their 21 day grace period and were dishonest when i inquired and tried to blame my bank. My ENTIRE book club pays for a subscription but now we all have to cancel and move to audible, lots of talk about class actions

I have been a customer for 7 years and always liked it. Recently, after I have paid for a full year of Premium service, I was refused access to many books and audiobooks. If I want to access these books, I'd need to forget about the 6 more month left in my Premium subscription and sign up for a new, pricey, monthly subscription. Everand Support is responding to my email with the same type of message every time: "We don't refund and you need to sign up for monthly service". PS: Only after I posted this review, that Everand "tried" to help me again. They asked for a ticket number but I was never given one to start with. Actively responding to bad review looks good but there isn't a will to actually help, apparently. Update: I did in fact re-submited my complain using the link given, several weeks ago, and still havent received any response.

I have to agree with reviews I am seeing. I feel like the recent change in subscription plans is more like a scam than a legitimate company. If you are a long time (‘legacy’) subscriber do NOT change your plan! After being a Scribd/Everand customer for many years I thought the new standard plan would allow access to one ‘premium’ book per month (requiring an ‘unlock’). Imagine my surprise when pretty much every book I had already saved now requires an ‘unlock’ to read! I also understand that there is no list of ‘free’ book either. The company’s unwillingness to offer existing customers a trial period with the new program just supports my feeling of how deceptive these changes are to subscribers. I have reached out via email as the auto assistant indicated and have received nothing beyond an auto reply. I’ve recommended Scribd to many friends over the years. This is also one of the very few reviews I have ever written. I now plan to finish my ONE book I have paid to read this month and cancel my subscription.

I have been a customer of Scribd/Everand for years now. It is impossible to get anyone to contact me for customer support. I am starting to wonder if there is anyone even there. I have contacted them via message/email multiple times. I have been having an issue with my credit card not being properly charged and I asked them to contact me.

I made the mistake of upgrading, but it's actually an extreme downgrade. Now I want to cancel my subscription, and when my bank opens today, I'm going to cancel it. If they were to let me go back to the old subscription I might stick with it, but they never got back to me when a few hours later I asked to go back. This company should be out of business. They're very deceptive and all they care about is profit.

I was told by a friend that Scribd was a good audiobook site, so I decided to give it a try. Initially, I enjoyed the service. However, wanting to cut back on some expenses, I decided to cancel my subscription with the possibility of picking it up again later. A couple of months later, I noticed issues with my account and insufficient funds, and I wasn't sure why. When I investigated, I discovered that Scribd was still deducting money from my bank account even though my subscription had been canceled. When I checked my account I saw that they had taken money for three consecutive months. When I brought this to their attention, customer support seemed confused and didn’t understand my issue. I provided them with screenshots showing the withdrawals over the three months, as well as emails confirming that I no longer had an account with them. Despite this, I am still fighting to get my refund back. I have also disputed the charges with my bank, but they claim that they are trying to resolve the issue on their end as well. I am very disappointed with Scribd for either their mistake or what feels like theft. I might have considered subscribing again, but this experience has left me frustrated. It's been a disappointing ordeal filled with what feels like theft by deception and a lack of empathy. Date of experience: February 5, 2025.

I hate the new subscription plan and I have canceled my membership. I don’t know why anyone who has been a member (as I have been for years) would find the new platform acceptable. You can get a better deal almost anywhere else.