Reply from EverlifeFeb 9, 2026
Thank you for taking the time to share your feedback. We’re truly sorry to hear that the response you received felt frustrating or inadequate, that’s not the experience we want for any of our patients.
We’d also like to clarify the dosing, as this can understandably be confusing. The dose we provide is indeed 1 mg per day. Your vial contains 20 mg total, and when taken at 50 units per day, it is designed to last 20 days, which equals 1 mg daily.
Another way to think about it: 1,000 total units ÷ 50 units per day = 20 days, and 20 mg ÷ 20 days = 1 mg per day.
We regret if this was not communicated clearly or compassionately enough, and we appreciate you bringing it to our attention. We would really value the opportunity to review your case more closely, answer any remaining questions, and ensure you feel confident and supported in your care plan.
We will be reaching out directly to assist but also you reach out to us at [email protected] with the subject line “Review Follow-Up”, and our customer care team will personally assist you. We are committed to transparency, patient education, and making this right.